Position Type: Full time
Compensation: $66,400 - 89,400 per year
Location: Remote
Schedule: *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.
About Us:
Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.
About the job:
The Account Manager is responsible for the strategic management and growth of a portfolio of global accounts, supporting 3Sixty Accounts within the Reside organization. This role serves as the primary relationship owner, ensuring exceptional service delivery, strong client satisfaction, and long-term partnership success across multiple regions.
The Account Manager will lead retention and growth strategies, monitor performance against key KPIs, and identify opportunities through proactive engagement, data-driven insights, and cross-functional collaboration. Success in this role requires a strong understanding of client goals, service expectations, and operational capabilities to align internal teams and deliver measurable value.
What you’ll be doing:
Account Management & Growth Strategy:
- Manage a portfolio of global accounts, ensuring understanding of SLA’s, execution of service delivery, SLA adherence, while concurrently building strong relationships and driving consistent engagement
- Develop and execute account plans focused on retention, growth, and long-term partnership value
- Identify expansion opportunities within existing accounts, including new service offerings, geographies, and volume growth
- Drive revenue growth across assigned accounts through strategic upselling and cross-functional alignment
- Partner with leadership to define and execute account-specific goals, KPIs, and success metrics
- Conduct regular business reviews, presenting performance insights, trends, and strategic recommendations
Performance & Insights:
- Analyze account performance using data analytics tools and dashboards to inform decision-making and identify improvement opportunities
- Monitor key metrics including revenue performance, service delivery quality, and client satisfaction
- Translate data insights into actionable strategies that improve retention and drive growth
- Ensure consistent reporting, forecasting, and tracking of account performance against goals
Service Delivery & Operational Excellence
- Ensure consistent execution of service delivery aligned with contractual expectations and internal standards
- Act as the primary escalation point for account-related issues, driving timely resolution and continuous improvement
- Collaborate across internal teams (Operations, Finance, Supply, and Customer Experience) to ensure alignment and seamless delivery
- Lead root cause analysis and corrective action planning where needed to improve outcomes
Client Engagement & Relationship Management
- Serve as the primary point of contact for assigned accounts, building trusted advisor relationships at multiple levels
- Maintain a deep understanding of client business goals, challenges, and evolving needs
- Proactively communicate value delivered, progress against goals, and strategic opportunities
- Drive client satisfaction, loyalty, and advocacy through consistent, high-quality engagement
Cross-Functional Leadership
- Partner with internal stakeholders across regions to ensure consistent global account management practices
- Align internal teams around account priorities, timelines, and deliverables
- Support special initiatives and strategic projects that advance company objectives and account outcomes
- Ensure accuracy and integrity of account data across systems and reporting platforms
Supervisory Responsibilities:
- This position may supervise employees.
- May also provide cross-training for staff as designated by Leadership Team.
Travel:
- This position could require minimal travel, less than 25% of the time.
- Travel will occur quarterly at a minimum.
About you:
What you’ll bring:
- Degree in Business, Management, or related field preferred
- Minimum of 1 year in account management, customer success, or client-facing roles
- Experience managing complex, multi-region or global accounts
- Demonstrated success in driving retention, expansion, and revenue growth
- Experience leading cross-functional initiatives and managing competing priorities
What we are looking for:
- Strong global account management and relationship-building skills
- Proven ability to drive retention, growth, and revenue within complex accounts
- Experience coaching, training, developing, and motivating others
- Exceptional communication, presentation, and stakeholder management skills
- Ability to influence cross-functional teams and drive alignment
- Highly organized with strong time management and prioritization skills
- Proficiency in data analysis tools and CRM systems
- Excellent PC skills, specifically in Microsoft Office Suite – Oscar is a plus
- Experience in the Global Mobility, Temporary Housing, or Hotel backgrounds are preferred
- Willingness to travel for client reviews and conferences, once a quarter at a minimum
Work Environment:
This role operates in a professional office environment with standard office equipment. The noise level is typical of an open office setting, including phones and routine interactions. Occasional travel is required for client meetings and conferences.
Physical Demands:
This position requires prolonged periods of sitting, use of a computer, telephone, and standard office equipment. The employee must be able to communicate effectively, perform repetitive hand movements, and occasionally stand, walk, reach, and lift up to 30 pounds. The role may involve periods of high activity and the ability to maintain focus under pressure.
Total Rewards:
What’s in it for you:
- Competitive Pay
- Medical, Dental, and Vision Insurance
- 401k and Employer Match
- Paid Holidays and Vacation Time
- Quarterly & Annual Success Share Bonus Program
- Volunteer Program
- Tuition Reimbursement Program
- Learning & Development Opportunities
- Employee Referral Program
- Employee Assistance Program
The Fine Print:
Work Authorization:
The employee must be legally authorized to work in the United States.
EEO Statement:
Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.
Employment Verification:
In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.
Background Checks:
Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.
Reside is a drug-free workplace.
*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.
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