Account Manager | Small Medium Business

Description Create and Grow Long-Term Client Relationships The Small and Medium Business (SMB) segment at TELUS is one of our fastest-growing divisions. We’re entering an exciting new phase as we strive to become the leading digital technology provider for our customers. Our solutions are secure, simple, and hassle-free. As an Account Director, you will be the face of TELUS to small and medium-sized businesses, representing our brand and driving an exceptional client experience. You’ll build meaningful partnerships, acquire new customers, and provide tailored technology solutions. A master of sales strategy and execution, you’ll combine creativity, resilience, and determination to exceed both client expectations and your sales targets. Why Join TELUS • Expand your professional network both within TELUS and across the business community • Be part of a team that truly values client relationships and is passionate about finding the right solutions • Enhance your expertise as a trusted Sales Advisor and technology specialist in the mid-market space, with numerous opportunities for career growth • Be yourself in a diverse, inclusive, and supportive environment that celebrates success and enjoys working together • Learn from and collaborate with some of the best sales professionals, coaches, and mentors in the industry • Enjoy competitive compensation, benefits, and perks — including uncapped earning potential, a generous company contribution to stock and retirement plans, and comprehensive health coverage What You’ll Do • Grow TELUS’ SMB customer base by selling our full suite of products and solutions to qualified leads and through proactive outbound campaigns • Identify cross-sell and upsell opportunities aligned with customer needs and TELUS sales objectives • Lead the full sales cycle — from prospecting and solution development to negotiation and deal closure • Build and manage a robust pipeline while developing a long-term client success strategy • Recognize when accounts should be transitioned to our mid-market team as clients expand • Conduct in-depth research and leverage your network to uncover new business opportunities • Strengthen TELUS’ visibility within the SMB ecosystem through LinkedIn, networking events, and community engagement • Provide client feedback to enhance marketing programs and sales campaigns • Deliver an outstanding customer experience and establish strong relationships with key decision-makers • Present innovative, value-driven technology solutions to executives with confidence and insight • Stay informed about competitor offerings and market trends, confidently addressing objections • Achieve monthly activation and revenue targets with precision and consistency Qualifications What You Bring • Postsecondary education in Sales or Business, or equivalent professional experience (minimum 3 years in an Account Director or similar B2B sales role). • Proven success meeting or exceeding sales goals and managing SMB portfolios. • Experience demonstrating and configuring technology products (telecom experience is a strong asset) • Strong understanding of the sales funnel, with a disciplined and data-driven approach to achieving results • Exceptional communication and influencing skills, with experience engaging C-level executives • Tech-savvy with a solid business acumen and passion for digital innovation • Strong online presence and comfort using LinkedIn and other digital tools for business development • Experience conducting effective virtual sales meetings and presentations • Skilled negotiator and creative problem-solver, confident in handling objections • Commitment to providing an outstanding customer experience and maintaining long-term relationships • Familiarity with CRM systems (Salesforce experience is a plus) • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace tools # LI-REMOTE Apply tot his job Apply To this Job