Rytech Restoration is a nationally recognized leader in the restoration industry, helping homeowners and businesses recover from water damage, mold, and property loss. As an Accounts Receivable Specialist, you will manage a portfolio of franchise accounts, monitor outstanding balances, and resolve billing issues to ensure timely payments.
Responsibilities
- Monitor account details for non-payments, open balances, and aged receivables across assigned franchise accounts
- Make a minimum of 30 outbound calls daily to follow up on outstanding payments
- Work with franchise owners, third-party administrators, and insurance carriers to resolve billing inquiries
- Develop and maintain aging reports for your assigned franchise accounts
- Run scheduled conference calls with franchise owners to review open receivables and develop collection plans
- Deliver excellent service to internal and external customers at every touchpoint
- Work proactively with department leaders and multiple levels of management
- Navigate difficult collection conversations with professionalism and a solutions-first mindset
- Support other departments during CAT (catastrophic event) response periods as needed
- Adhere to department policies, procedures, and compliance requirements
- Perform other duties as assigned to support the needs of the team and business
Skills
- Prior experience in accounts receivable, billing, or collections
- Strong proficiency in Microsoft Excel, Word, and Outlook
- Excellent written and verbal communication skills
- Ability to stay organized and manage a high-volume account load independently
- Comfort navigating collections conversations calmly and professionally
- Ability to adapt quickly to new systems (NetSuite experience is a plus, not a requirement)
- Experience working with franchise networks, third-party administrators, or insurance carriers
- Background in the restoration or property services industry
- 1 or more years in accounts receivable or debt collection
Benefits
- $22-$25 an hour based on experience; overtime as needed
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Health savings account (HSA), life insurance, and disability coverage
- Paid time off accrued based on tenure, plus company-recognized paid holidays
- Two weeks of paid on-site training in Kennesaw, GA; fully remote work thereafter
- Career growth opportunities within Rytech and across the broader Fortify Companies platform
Company Overview
Insurcomm delivers full-service restoration and emergency response you can count on when everything needs to go right. It was founded in 1996, and is headquartered in Portsmouth, New Hampshire, USA, with a workforce of 51-200 employees. Its website is https://insurcomm.com/.