At MEDvidi, we continuously grow and expand our Customer Experience team. While we are not hiring for this role urgently at the moment, we regularly reopen Administrative Assistant Support positions as new operational needs appear.
That’s why we are building a Talent Pool of strong candidates with experience in customer support, healthcare operations, and patient communication.
By applying, you’ll become part of our active candidate pool, and our team may contact you directly once a suitable opening becomes available within the CX department.
About MEDvidi
MEDvidi is a fast-growing telehealth company focused on making mental healthcare more accessible across the United States. We work with patients, healthcare providers, and internal operational teams to deliver a smooth, supportive, and high-quality care experience in a fully remote environment.
About the Role
Administrative Assistant Support specialists work closely with patients, providers, pharmacies, and internal teams to resolve operational and support-related cases.
This is a communication-heavy, detail-oriented role for someone who feels comfortable working in a fast-paced environment, handling multiple cases simultaneously, and maintaining empathy and professionalism in patient interactions.
Responsibilities
Handle incoming and outgoing patient communications (primarily phone-based)
Resolve appointment, prescription, and support-related requests
Coordinate with healthcare providers, pharmacies, and internal teams
Manage cases end-to-end and keep patients informed
Maintain accurate documentation in CRM/EMR systems
Complete daily operational tasks within defined timelines
Working Schedule
Full-time schedule
5 working days per week, 8-hour shifts
Evening schedule in Europe aligned with US time zones
Weekend shifts may be included depending on team needs
Requirements
2+ years of recent, hands-on experience in online customer support (latest role or current position)
Proven experience handling inbound and outbound calls in English
Ability to work in a high-volume environment
Experience handling complex or sensitive cases
Background in healthcare (education or hands-on experience working with medical institutions)
Experience working with CRM systems with strong attention to detail and data accuracy
Fluency in English (spoken and written)
Ability to work primarily within US Eastern Time hours (EST)
Availability for a 5-day workweek (schedule may vary depending on operational needs)
Reliable high-speed internet and proper home office setup (equipment for calls, quiet workspace)
Ability to work under a B2B contract from European Union countries
Strong communication skills with empathy and clarity
Ability to stay calm and professional in challenging situations
High level of responsibility and ownership
Strong organizational and prioritization skills
Ability to adapt to evolving processes and workflows
Preferred
Experience in healthcare, telehealth, or medical administration
Experience working with patients, healthcare providers, or pharmacies
Familiarity with prescription workflows
What we offer
A chance to contribute to a high-impact, product-driven company in the medical tech space
Fully remote collaboration (Europe-based) under a B2B model
Health insurance compensation after the probation period
Sports & wellness compensation
19 paid vacation days annually
3 additional wellness days each year
Paid sick leave for the first 5 working days
Interested?
Feel free to submit your profile to our Talent Pool.
Even if we do not contact candidates immediately after applying, we carefully review all applications and may reach out directly once a suitable Administrative Assistant Support opening becomes available within our Customer Experience team.