Agena Group is on an exciting growth trajectory with a focus on innovation and social value. They are seeking a dedicated Appeals Adjudicator to manage, investigate, and respond to appeals received via post or email.
Responsibilities
- Facilitate the resolution of appeals submitted by the public
- Collaborate with third parties to gather evidence and bring appeals to a satisfactory conclusion
- Maintain the highest standards of work quality
- Perform additional duties as requested by CPM Management
- Deliver exceptional and efficient customer service
- Comply with external codes of practice and internal policies and procedures
Skills
- Able to process detailed information effectively and consistently
- Able to work effectively with others in order to achieve a shared goal even when the object at stake is of no direct personal interest
- Able to adjust to existing rules, procedures and policy. Finding reinforcement from the right authority when in doubt
- Maintain and set high quality standards, striving for continuous improvement and quality assurance
- Driven to meet processing targets
- The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures
- Employment will be offered to the successful applicant subject to a satisfactory Disclosure report
- You must be able to legally live and work in the UK without sponsorship
- The ideal candidate will have worked in a target driven administration role before
Benefits
- Free onsite parking
- Discounts on gym memberships, travel bookings, high street vouchers and days out
- Technology benefits
- Wellness benefits
- Health Care plans
- Car Lease benefits
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme 24/7 confidential, independent and professional counselling
- Cycletowork scheme
- EV Charging points at office locations
- Regular team/company socials
- Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns
Company Overview
Agena Group offers parking and software solutions through innovation and data insights. It was founded in 2019, and is headquartered in Polegate, East Sussex, GBR, with a workforce of 201-500 employees. Its website is https://agenagroup.com.