Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Advisory Specialist will deliver governance solutions within an entity management system, leading discovery, configuring prototypes, and driving client enablement through training and issue management.
Responsibilities
- Deliver end-to-end Professional Services across the customer journey and product enablement, ensuring quality and timely outcomes
- Partner across the customer lifecycle with PS management, Customer Success, and stakeholders (e.g., Sales, PM, PMM, Marketing) to align on goals and execution
- Leverage and continually deepen Domain/Industry/Product expertise to advise best practices for solution rollout and project execution
- Lead implementation independently by understanding client program goals and data processes, configuring with Diligent methodology, and enabling users
- Provide prescriptive guidance and training on product usage to drive adoption and outcomes, ensuring an excellent customer experience
- Collaborate with Delivery Managers to triage and route new service requests appropriately while maintaining scope, schedule, and quality
Skills
- 1–3 years of experience in internal or external client-facing or consulting roles
- Embody a Customer First mindset, operating with urgency, excellence, and accountability to customer outcomes and experiences
- Maintain high quality and process discipline, with strong attention to detail and accuracy while following procedures with stakeholders and customers
- Manage time effectively and multitask in fast-paced environments, collaborating as part of a team to deliver under tight timeframes and adapt to change
- Proactively solve problems and embrace new challenges, communicating effectively through presentations and workshops and engaging customer personnel to resolve GRC requirements and goals
- Passionate about GRC and have relevant professional accreditations planned, in progress, or obtained (e.g., CIA, CISA, CRISC, CISSP, CPA)
- GRI Sustainability Reporting, ISB, or other relevant certifications
- Undergraduate degree in a related field (e.g., Business Administration, Compliance Management, Legal & Ethics, Supply Chain, Engineering, Information Security, MIS)
- Experience with GRC and/or analytics tools is a plus; background with platform-based products/solutions
Benefits
- Flexible work environment
- Global days of service
- Comprehensive health benefits
- Meeting free days
- Generous time off policy
- Wellness programs
- Hybrid work model
- Work onsite at least 50% of the time if within commuting distance to one of our Diligent office locations
Company Overview
Diligent is the largest GRC SaaS provider, with 1M users, across 23,000 organizations, valued at $7B+ and $500 million+ in revenue. It was founded in 2001, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://diligent.com.