Verizon is a company that empowers how people live, work, and play through innovative solutions. The Analyst-Account Svcs role focuses on ensuring the success of government and public sector clients by building long-term relationships and driving platform adoption. The position involves proactive engagement, risk mitigation, and collaboration with cross-functional teams to deliver a seamless client experience.
Responsibilities
- Ensuring Maximum Value & Adoption: Empowering clients to derive maximum value from their investment in the Verizon Connect platform
- Proactive Account Engagement: Structuring regular, high-impact touchpoints across our book of business to understand client challenges and uncover operational needs
- Cross-Functional Orchestration: Actively collaborating with Sales, Support, and Premier Success peers to deliver a seamless, unified client experience and accelerate problem resolution
- Risk Mitigation & Issue Resolution: Skilfully defusing challenging escalations, isolating core technical or billing issues, and collaborating with specialized teams to implement risk mitigation plans that ensure account continuity
- Multilevel Stakeholder Communication: Confidently communicating with a broad range of stakeholders, from day-to-day fleet managers and sales agents up to senior department directors
- Providing Feedback Loops: Partnering with internal product and operations teams to share direct customer insights and open lines of feedback to drive continuous service improvement
Skills
- Associate's degree or one or more years of equivalent client-facing work experience
- Experience in customer success, account management, or a specialized technical customer support function
- Experience supporting public sector, government, or highly regulated enterprise accounts (e.g., GSA/Sourcewell frameworks)
- Strong written and verbal communication skills, with a collaborative mindset focused on cross-functional partnership
- Bachelor's degree with two or more years of equivalent client-facing work experience
- Experience dealing with SaaS platforms, fleet safety, telematics, or data-driven software solutions
- Experience navigating complex contract renewals or billing and revenue resolution pathways
- Proven track record of operating successfully in a hybrid environment
Benefits
- Medical
- Dental
- Vision
- Short and long term disability
- Basic life insurance
- Supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home & auto insurance
- Matched 401(k) savings plan
- Up to 8 company paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Other incentives
- Premium pay such as overtime, shift differential, holiday pay, allowances, etc.
- Up to 15 days of vacation per year, which grows with additional service
Company Overview
Verizon is a broadband and telecommunications company that provides information and entertainment services. It was founded in 1983, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.verizon.com.