Analyst, Fraud/Loss Prevention

Job Description: • Complete order screening accurately and in a timely manner • Identifying valid or fraudulent transactions • Contacting customers via telephone to verify purchases • Position does require regular inbound and outbound customer interaction via phone • Identify and communicate potential process improvements in the fraud processes as needed • Identify fraud patterns and communicate across team and to management • Monitoring voicemail, e-mail, messages, and related information for support inquiries • Maintain effective working relationships across internal and external departments, as necessary Requirements: • At least two or more years of full-time work experience • Preferably with at least one year of experience in a customer service or call center role • Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus • Must have strong written and verbal communication skills • Typing ability • Professional telephone manner • Must be detail oriented with strong analytical and organizational skills • Extremely proactive and naturally inquisitive • Ability to understand multiple systems and processes • Ability to work effectively in a fast-paced, rapid changing environment • Ability to work independently with little supervision • Must be reliable, punctual, and have outstanding attendance • Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays • High school or equivalent needed • Bachelor’s degree a plus Benefits: • Medical, vision, dental and mental health benefits for you and your family • Free concert tickets • Generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match • Stock reimbursement program • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live • Tuition reimbursement • Student loan repayment • Volunteer time off • Crowdfunding match