Key Responsibilities
Sales & Front‑End Engineering Support
• Support Outside and Inside Sales throughout the sales cycle by providing technical consultation, application expertise, and solution development for complex customer requirements.
• Lead technical engagement with customers, including site visits, process reviews, technical presentations, equipment trials, and scope clarification meetings.
• Develop and review technical scopes of supply, equipment descriptions, system layouts, and value‑added solution narratives for proposals, quotations, and bids.
• Evaluate customer process data, operating conditions, and performance targets to recommend appropriate equipment configurations, system architectures, and upgrade paths.
• Provide technical input into pricing strategy, risk identification, and commercial positioning for capital equipment and system opportunities.
• Take ownership of more technical oriented customer accounts.
Applications Engineering & Solution Execution
• Perform applications engineering activities including equipment sizing, system configuration, layout development, and review of mechanical and electrical drawings.
• Serve as technical support during order execution, manufacturing handoff, installation, commissioning, and start‑up phases.
• Troubleshoot complex performance, reliability, or process issues in collaboration with Service, Engineering, and Field Support teams.
• Review operating feedback and performance data to recommend process optimization, upgrades, or additional equipment solutions.
• Support customer training efforts related to equipment operation, maintenance, and best‑practice application usage.
Cross‑Functional Coordination
• Act as a technical liaison between Sales and Technical Departments - Engineering, Product Management, Project Management, Supply Chain, and Manufacturing.
• Ensure customer requirements, assumptions, and scope boundaries are clearly documented and communicated internally.
• Support resolution of technical escalations or deviations through structured problem solving and cross‑functional alignment.
• Contribute technical input to product roadmap discussions based on field experience, customer feedback, and competitive insight.
Market, Product, & Knowledge Leadership
• Maintain deep knowledge of company products, system capabilities, and installed base applications.
• Monitor industry trends, customer operating practices, and competitor solutions to inform sales strategy and application guidance.
• Represent the company as a technical subject‑matter expert at trade shows, customer seminars, and internal training sessions.
• Capture and document application learnings, recurring issues, and best practices to support continuous improvement and knowledge sharing.
Safety & Compliance
• Ensure all solutions and site activities comply with applicable safety standards, regulatory requirements, and internal policies.
• Promote safe work practices during customer site visits and support customers with safety‑related application guidance when needed.
Required Qualifications
• Bachelor’s degree in Engineering (Mechanical, Electrical, Mining, Metallurgical, Industrial, or closely related discipline).
• 8–12+ years of experience in applications engineering, sales engineering, or technical sales within metal recycling or similar heavy industrial equipment environments.
• Demonstrated experience supporting capital equipment or engineered system sales with significant technical complexity.
• Strong understanding of heavy industrial equipment such as shredders, crushers, hammermills, material handling systems, and related processing technologies.
• Ability to interpret engineering drawings, specifications, and process documentation.
• Strong written and verbal communication skills with the ability to present complex technical concepts clearly to customers and internal teams.
• Proven ability to work independently, manage multiple priorities, and operate effectively in a customer‑facing role.
• Willingness to travel frequently (typically 60–70%) primarily in North America, with occasional international travel.
Preferred Qualifications
• Advanced engineering degree or relevant professional certifications (PE, PMP, Six Sigma).
• Hands‑on experience with equipment installation, commissioning, or field service support.
• Familiarity with CRM systems (Salesforce or similar), ERP systems (SAP or similar), and basic CAD or layout tools.
• Experience supporting large, multi‑discipline system projects or long sales cycles.
• Additional language skills (Spanish, Portuguese, German, French, or others) helpful but not required. Core Competencies
• Advanced technical and application expertise
• Strong customer orientation and consultative approach
• Commercial awareness and decision‑making judgment
• Structured problem solving and analytical thinking
• Cross‑functional collaboration and influence
• High degree of accountability, initiative, and autonomy