Assistant Manager, Accounts Receivable, Central Business Office (Florida Medical Clinic)

Position Summary: Analyzes, audits, tracks, reports, monitors, and makes recommendations in areas of workflows and reimbursement, which impact accounts receivables and customer satisfaction levels of Orlando Health. Responsibilities: Essential Functions • Develops goals and objectives and establishes and implements policies and procedures for team operations • Communicates with Department Liaisons and coordinates resolution of A/R issues such as; special projects, payor projects and claim events • Responsible for monitoring days in accounts receivable for all contracted and non-contracted payors, as well as optimizing reimbursement and reporting any/all fluctuations • Reviews and validates account dispositions, collection referrals and payment research requests • Manages the daily operations for the area of responsibility and all human resource related functions • Assigns, prioritizes, and monitors respective staff workload • Responsible for productivity standards, performance evaluations, personnel issues and staff development, core competencies, coaching plans and daily coaching for staff • Reviews team performance, effects changes as needed to improve services • Simplifies work flow and assures compliance with regulatory requirements • Selects and trains/orients supervised personnel • Assists in the preparing of departmental budgets and allocation of funds within their scope of operation • Establishes and directs overall quality assurance activities • Assigns, prioritizes and distributes work to be completed • Responsible for the orientation and training of new employees for their respective area • Holds regularly scheduled staff meetings and one-on-one staff sessions with agendas and minutes • Maintains established policies and procedures, objectives, quality assurance to staff • Maintains required records, files, reports and statistics • Ensures that the respective area of responsibility operates within established budget limits and justifies any variances to Manager • Addresses all patient/visitors/staff complaints and ensures that appropriate action is taken to resolve the problem • Ability to communicate cooperatively and constructively with physicians, nurses, guests and other team members of the healthcare team • Ability to maintain excellent professional behavior with a large volume of patient accounts from various social economic backgrounds • Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards • Maintains compliance with all Orlando Health policies and procedures Other Related Functions • Provides assistance to senior management on developing and implementing specific programs, products and services • Participates in professional development activities to keep current with trends and practices in health care administration • Maintains strictest confidentiality • Establishes and maintains an environment of positive motivation through individual and group interactions with staff • Facilitates and support the departmental goal setting process for staff • Utilizes problem solving techniques to create a proactive environment • Responsible for maintaining professional growth and development through education programs, lectures, research, etc. Qualifications: Education/Training • Associate’s degree in Accounting, Finance or related field • High School Diploma or equivalent and two (2) years of directly related work experience may substitute for the Associate’s degree (in addition to the requirements listed in the Experience section) • Experience in Microsoft Word and Excel or similar computer software is required • Must complete Patient Services Professional Development program within one (1) year from date of hire Licensure/Certification • None Experience • Five (5) years of experience in physician revenue cycle management required • Working knowledge of Medicare, Medicaid, managed care and commercial insurance reimbursement policies • Familiarity with CPT, HCPCS and ICD-9 and ICD-10 coding and collection laws Apply tot his job Apply To this Job