Associate AI Engineer

Manulife is a leading international financial services provider dedicated to helping people make their decisions easier and lives better. The Associate AI Engineer will support the Long-Term Care program by building, deploying, and maintaining AI solutions that enhance business processes and customer experience. This role involves collaboration with senior engineers and data scientists to develop production-ready AI systems and contribute to both traditional and Generative AI use cases.

Responsibilities

• Support the design, development, and deployment of AI and ML solutions for the Long-Term Care program
• Work with Data Scientists and AI Engineers to help build and maintain ML and GenAI pipelines (data preparation, feature engineering, model training, and evaluation)
• Assist in deploying models into production environments using modern engineering practices
• Help monitor model performance, including accuracy, drift, and reliability, and support troubleshooting and improvements
• Contribute to both traditional ML use cases (predictive models, classification, forecasting) and GenAI use cases (summarization, document processing, RAG, automation)
• Develop and maintain APIs and services that integrate AI solutions into business workflows
• Follow established MLOps and LLMOps practices, including version control, testing, and documentation
• Support building observability tools such as logging, dashboards, and alerts
• Collaborate with cross-functional teams including engineering, data, business, and governance teams
• Ensure solutions follow enterprise standards for security, compliance, and responsible AI
• Continuously learn and apply new tools, frameworks, and best practices in AI, ML, and software engineering

Skills

• Bachelor's degree in Computer Science, Data Science, Engineering, Mathematics, Statistics, or a related field
• Strong programming skills in Python
• Foundational understanding of machine learning concepts (supervised/unsupervised learning, model evaluation, feature engineering)
• Basic experience with ML or AI projects, either through coursework, internships, or personal projects
• Exposure to GenAI or LLMs (e.g., prompt engineering, APIs, embeddings, or RAG concepts)
• Basic understanding of cloud platforms (preferably Azure) and modern development tools
• Familiarity with version control (Git) and basic software engineering practices
• Basic knowledge of data processing using SQL or data tools
• Strong problem-solving skills and willingness to learn
• Good communication skills and ability to work in a team environment

Benefits

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Company Overview

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