USAA is focused on empowering its members to achieve financial security through competitive products and exceptional service. The Associate Auto Adjuster role involves adjusting non-injury auto claims, investigating and settling claims while providing excellent customer service to members.
Responsibilities
- Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles
- Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload
- Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions
- Collaborate and set expectations with external and internal business partners to facilitate claims resolution
- Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service
- Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures
- Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours
- May be assigned CAT deployment travel with minimal notice during designated CATs
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Skills
- High School Diploma or equivalent experience or GED
- Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
- Ability to prioritize and multi-task while navigating through multiple business applications
- Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
- Successful completion of a job-related assessment is required
- US military experience through military service or a military spouse/domestic partner
- Bachelor's degree
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
Company Overview
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