Associate Client Success Manager

Job Description: • Execute 1:many lifecycle programs including onboarding journeys, adoption campaigns, and targeted outreach. • Work with marketing to create clear, concise, customer-ready written communications (emails, campaigns, in-product messaging) that drive adoption and engagement. • Monitor customer data (usage, engagement, health scores) to identify risks, gaps, and trends. • Surface insights to improve campaigns, content, and lifecycle programs. • Deliver light-touch customer interactions (email, pooled outreach, webinars, office hours) to reinforce best practices. • Guide customers to self-service resources and enablement content aligned to their lifecycle stage. • Track customer progression against key milestones and flag deviations. • Maintain accurate CRM and CS platform documentation, including activity tracking and RAID logs. • Ensure customer engagement, risks, and value signals are documented to support renewal readiness. • Escalate complex or high-risk scenarios to appropriate stakeholders. • Capture recurring customer feedback to inform improvements to product and scaled programs. Requirements: • 1–2 years in a customer-facing or operational role (Customer Success, Support, Onboarding, or similar). • Strong writing skills with the ability to communicate clearly and drive action in digital-first, 1:many formats. • Foundational data literacy (ability to read dashboards and identify meaningful trends). • Basic understanding of the SaaS customer lifecycle (onboarding, adoption, renewal). • Ability to manage work across a high-volume customer segment with strong organization and attention to detail. • Comfortable working within structured processes, playbooks, and automation tools. • Familiarity with CRM and Customer Success platforms (Salesforce preferred). • Bachelor’s degree or equivalent experience preferred. Benefits: • Medical • Dental • Vision • Flexible Spending Accounts • PTO • Paid and Floating Holidays • 401k with Company match and immediate vesting • Company-funded Life Insurance • Employee Assistance Programs • No-cost Mental Health Benefits Apply tot his job Apply To this Job