Tanium is an Autonomous IT company that empowers IT and security teams with real-time endpoint intelligence. The Associate, Customer Success Management will help customers derive value from their investment in Tanium by collaborating with various teams to ensure successful business outcomes and customer satisfaction.
Responsibilities
- Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
- Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies
- Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
- Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
- Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
- Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
- Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
- Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers
Skills
- 0-3 years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
- Has demonstrated consulting and project management skills
- Working knowledge of endpoint technology
- A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity
- Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium
- Willing to contribute suggestions and ideas to further customer and Tanium goals
- Eager to become an expert in demonstrating value and return on investment to our customers
- Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions
- A strong communicator and intuitive listener
- Professional, insightful, and values-driven
- Motivated to help to solve the toughest IT problems faced by organizations today
- Travel ranging from 5 - 15% within regional territory
- Onsite / customer-located work as deemed necessary by the customer and/or account team
- BA/BS or equivalent experience preferred
Benefits
- Equity awards
- A generous benefits package consisting of medical, dental and vision plan
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement savings plan with company match
- Life, accident and disability coverage
- Business travel accident insurance
- Employee assistance programs
- Disability insurance
- Other well-being benefits
- 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most
Company Overview
Tanium is an IT security firm that provides risk management, incident response, EDR, and patch management services. It was founded in 2007, and is headquartered in Kirkland, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.tanium.com.