Associate Director Client Engagement
Let’s be unstoppable together!
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.
Role Overview:
- Team context: This position sits within the Client Engagement organization
- Primary focus: Role focuses on leading strategic client relationships while guiding insight‑driven decision‑making across key accounts.
- Key objective: The key objective is to drive commercial account growth by deepening client partnerships, securing renewals, and identifying new opportunities that expand the value Circana delivers to the client.
- People leadership responsibilities (if applicable). NA
- Critical skills or mindset: Success requires strong leadership, collaboration, and the ability to drive meaningful client outcomes through clear communication and a consultative mindset
Job Responsibilities:
- Lead strategic relationships with senior client stakeholders, acting as their primary point of contact and trusted advisor.
- Drive commercial account growth by identifying new opportunities, shaping value‑added solutions, and securing renewals.
- Guide clients on marketing effectiveness, performance optimization, and long‑term planning conversations.
- Collaborate closely with analytics, product, and commercial teams to ensure seamless delivery of projects and high‑quality outputs.
- Ensure alignment of project timelines, scope, and expectations to deliver consistent client satisfaction.
- Identify opportunities to improve processes, enhance client experience, and increase service efficiency across engagements.
Requirements
9–10 years of experience in client engagement, account management, consulting, or marketing effectiveness within data‑driven industries (e.g., CPG, retail, technology).
• Proven ability to lead senior client relationships, manage renewals, and drive commercial account growth.
• Strong communication skills, with the ability to simplify complex topics for executive‑level audiences.
• Experience collaborating with analytics, product, or insights teams to deliver high‑quality client engagement.
• Strong problem‑solving, planning, and organizational skills with the ability to manage multiple projects simultaneously.
• Bachelor’s degree in business, marketing, analytics, or related field.
Nice‑to‑Have
- Familiarity with marketing analytics, MMM, digital measurement, or media performance concepts.
• Advanced degree (MBA, Master’s in Analytics/Marketing/Business) is beneficial.
• Ability to guide or coach junior team members.
• Willingness to travel for key client meetings as required.
Circana Behaviors
Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): Bangalore, Pune
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