At arenaflex, we're on a mission to revolutionize the way we understand and serve our customers. As a leading innovator in the industry, we're seeking a seasoned insights professional to join our team as an Associate Director of Customer and Product Insights. This is an exceptional opportunity to lead a high-performing team, drive business decisions, and shape the future of customer experience at arenaflex.
**About arenaflex**
arenaflex is a forward-thinking company that's dedicated to delivering exceptional value propositions and experiences to our customers. With a strong focus on innovation, customer-centricity, and data-driven decision-making, we're constantly pushing the boundaries of what's possible in the industry. Our team is passionate about using insights to drive business growth, and we're committed to creating a culture that's collaborative, inclusive, and empowering.
**The Role**
As the Associate Director of Customer and Product Insights at arenaflex, you'll be responsible for leading the customer and product research and insights function for our Value portfolio of brands. You'll drive business decisions to maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. This role requires collaboration across brand and product teams, managing a team of insights professionals, and ensuring high-quality research methodologies are employed to inform strategic decisions.
**Key Responsibilities**
* Proactively define and prioritize the research roadmap across brand and product teams to drive business growth and customer satisfaction.
* Manage, mentor, and coach direct reports focused on specific work streams to ensure high-quality research and insights delivery.
* Conduct hands-on research and storytelling during team growth stages as needed to drive business decisions and customer engagement.
* Set a high bar for research rigor and insights storytelling to ensure that our customers' voices are heard and valued.
* Oversee vendor partnerships to leverage quality research methods and manage budgets efficiently, ensuring that our research investments yield maximum returns.
* Collaborate with Marketing Insights leads to build an integrated understanding of customers and market dynamics, driving business growth and customer satisfaction.
* Forge relationships with adjacent insight, analytics, and intelligence teams to enhance market understanding and drive business decisions.
* Represent customer insights in leadership forums to inform decision-making and action planning, ensuring that our customers' needs are at the forefront of our business strategy.
* Oversee team performance and professional development, providing feedback and coaching to ensure that our team is equipped to drive business growth and customer satisfaction.
* Promote engagement with business senior leadership as consumer champions, ensuring that our customers' voices are heard and valued at the highest levels of the organization.
**Requirements**
* Bachelor's degree or four or more years of work experience in a related field.
* Eight or more years of relevant experience in Marketing, Customer Experience, or User Experience research, with a strong focus on customer-centricity and data-driven decision-making.
* Experience designing qualitative and quantitative research programs to address business needs, with a strong understanding of research methodologies and data analysis.
* Strong command of advanced quantitative methodologies such as maxdiff, conjoint, segmentation, and cluster analysis, with experience applying these methodologies to drive business decisions.
* Experience with qualitative research methods like focus groups, in-depth interviews, and ethnography, with a strong understanding of how to apply these methods to drive business growth and customer satisfaction.
* Ability to synthesize data from multiple sources into actionable insights and recommendations, with a strong focus on customer-centricity and data-driven decision-making.
**Nice-to-Haves**
* Four or more years of experience managing a team of three or more people, with a strong focus on leadership development and team performance.
* Experience providing insights for value proposition development, with a strong understanding of how to apply research findings to drive business growth and customer satisfaction.
* Experience leveraging secondary data and trends to inform business scenarios, with a strong focus on customer-centricity and data-driven decision-making.
* Ability to present insights compellingly and establish rapport with Senior Leadership, with a strong focus on communication and stakeholder engagement.
* Experience in consumer or business space marketing, CX, or UX research, with a strong understanding of how to apply research findings to drive business growth and customer satisfaction.
* Demonstrated effective consultative skills and business acumen in the telecom industry, with a strong focus on customer-centricity and data-driven decision-making.
**Benefits**
* Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
* Short-term incentives and bonuses, with a strong focus on performance-based rewards.
* 401(k) Savings Plan, with a company match to help you plan for your future.
* Stock incentive programs, with a strong focus on equity ownership and long-term growth.
* Paid time off, including vacation, sick leave, and holidays.
* Parental leave, with a strong focus on supporting working parents and caregivers.
* Adoption assistance, with a strong focus on supporting working families and caregivers.
* Tuition assistance, with a strong focus on supporting employee education and development.
**What We Offer**
At arenaflex, we're committed to creating a culture that's collaborative, inclusive, and empowering. We offer a range of benefits and perks that support our employees' physical, emotional, and financial well-being. Some of the benefits we offer include:
* Flexible work arrangements, including remote work options and flexible hours.
* Professional development opportunities, including training, mentorship, and career advancement.
* A culture of innovation and experimentation, with a strong focus on creativity and risk-taking.
* A diverse and inclusive work environment, with a strong focus on diversity, equity, and inclusion.
* A commitment to social responsibility and community engagement, with a strong focus on giving back and making a positive impact.
**How to Apply**
If you're a seasoned insights professional with a passion for customer-centricity and data-driven decision-making, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, including women, minorities, individuals with disabilities, and veterans. We're committed to creating a culture that's inclusive, supportive, and empowering, and we believe that diversity and inclusion are essential to our success.
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