BranchLab is an AI-native healthcare commercialization platform that helps pharmaceutical brands and healthcare marketers optimize their audience engagement. The Associate, Platform Operations will support the setup, QA, delivery, and tracking of audience-led campaigns, ensuring accuracy and timely execution in a fast-paced startup environment.
Responsibilities
- Support low- to medium-complexity audience builds and distributions with guidance from Platform Operations team members
- Execute defined workflows for audience setup, distribution, QA, status tracking, and documentation
- Help ensure accuracy across audience logic, codes, taxonomy, rates, client seat IDs, delivery status, and other setup details
- Monitor assigned delivery tasks and raise blockers, inconsistencies, or unclear requirements early
- Maintain clear documentation of delivery status, required inputs, completed QA steps, and open issues
- Complete QA steps carefully to help ensure audience builds and distributions are accurate before delivery
- Review audience setup details, delivery instructions, partner requirements, and internal trackers for completeness and consistency
- Follow established best practices for documentation, QA, partner communication, and delivery tracking
- Identify opportunities to reduce errors, clarify workflows, and improve delivery timelines
- Support initial troubleshooting when audience delivery, activation, or campaign setup issues arise
- Gather relevant context, documentation, screenshots, partner updates, and internal details to help diagnose issues
- Escalate delivery issues, data discrepancies, timeline risks, or unclear partner responses appropriately
- Track open troubleshooting items and communicate updates to internal stakeholders
- Learn how campaign performance, audience quality, partner workflows, and client objectives influence troubleshooting decisions
- Work closely with Platform Operations team members to complete assigned tasks accurately and on time
- With support, collaborate with Client Services and other internal partners to understand client objectives, requirements, timelines, and delivery expectations
- Provide helpful status updates and context when asked
- Contribute to a supportive, collaborative team culture where accuracy, responsiveness, and client impact matter — and where teammates help each other do great work
- Build an understanding of how audience strategy, campaign performance, delivery partners, and client goals connect
Skills
- 0–2 years of experience in platform operations, campaign operations, client operations, media operations, data operations, or a related role
- Strong attention to detail and commitment to accuracy
- Ability to follow defined processes and complete work reliably against deadlines
- Strong organizational skills and ability to manage multiple assigned tasks at once
- Clear written and verbal communication skills
- Comfort asking clarifying questions and escalating blockers early
- Interest in audience strategy, campaign activation, healthcare commercialization, data-driven marketing, or platform operations
- Excited to work in a fast-paced, high-growth startup environment where priorities can shift quickly and new processes are still being built
- Flexible, proactive, collaborative, and willing to jump in where needed to support the team and help move work forward
Benefits
- Offers Equity
- Hybrid in office Boulder, CO
- Competitive Salary & Comprehensive Benefits
- Equity Opportunities – Grow with the company
Company Overview
The AI Platform for Pharma Commercialization It was founded in 2024, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://branchlab.com/.