PointClickCare is a leading health tech company focused on empowering providers to deliver exceptional care. As an Associate Product Manager, you will support data, analytics, and AI products, working closely with Engineering and Product teams to enhance the user experience and ensure effective product delivery.
Responsibilities
- Understand company strategy and how it connects to Product strategy and assigned scope
- Become the product expert for their assigned scope, including product functionality and how the product creates value for customers and users
- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery
- Maintain a prioritized backlog and write user stories, acceptance criteria and other artifacts to support engineering teams in delivering on product priorities
- Continuously assess ways to improve products and services
- Identify, communicate and bring the right people together to manage risks timely and effectively
- Oversee the data-to-insight pipeline, including data ingestion, cataloguing, normalization, model training and deployment
- Work with engineering, data and AI platform teams to ensure seamless data flow
- Work with customers to ensure product-market fit
Skills
- Bachelor's degree in business, computer science, or a healthcare-related field of study
- 1-3 years working in Product management or related discipline, preferably in a health tech SaaS business
- Experience with SaaS, Big Data, AI/ML preferred
- Understanding of healthcare data (Quality Programs, Claims, etc)
- Familiarity with data structures, SQL, Python, BI tools (PowerBI), React, Databricks
- Data Driven - experience managing, receiving, and delivering timely reports to a variety of team members
- Curious, takes initiative, and receptive to new ideas
- Proven ability to work cross functionally with various teams
- Adaptive to a dynamic and fast paced work style
- Demonstrated ability to create and execute a plan to achieve a desired result
- Investigate, gather, and document detailed information regarding defects
- Experience with contributing to and executing on a Product roadmap
- Experience working in a health tech SaaS B2B business preferred
- Experience in Product Life Cycle, Forecasting, Launch planning
- Focus on delivery of product in alignment with strategy
- Proven ability to influence cross-functional teams (without formal authority) and guide them to solve complex problems
- Ability to communicate effectively with internal and external stakeholders, both orally and in writing
- Strong work experience in Cross Functional setting (Product, Engineering, Operations, etc.)
- Strong written and verbal communication skills, with the ability to listen and understand an audience and tailor communication accordingly
- Experience with SaaS, Big Data, AI/ML preferred
- Experience working in a health tech SaaS B2B business preferred
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources
- Employee Recognition … and more!
Company Overview
PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.pointclickcare.com.