Associate Program Compliance Manager

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. The Associate Program Compliance Manager will oversee compliance monitoring efforts, ensuring partner content meets strict legal and advertiser standards while managing the compliance case lifecycle effectively.

Responsibilities

• Manage the Violation Workflow: Take full ownership of the compliance case lifecycle, ensuring all issues are documented, tracked, and moved expeditiously from identification to resolution
• Execute Content Triage: Apply nuanced rules and advertiser-defined parameters to specific, often ambiguous, promotional content to determine compliance status
• Serve as a compliance point of contact for clients and agencies, providing support and program updates
• Ensure Uniform Policy Enforcement: Collaborate closely with cross-functional teams to ensure consistent application of advertiser policies across your portfolio
• Become an expert on impact.com’s proprietary Regulated Compliance product
• Operate as a program compliance subject matter expert internally and externally
• Work alongside program compliance managers, assisting with strategic initiatives, projects and day-to-day tasks

Skills

• 1+ years of experience in a high-volume, detail-oriented environment (Customer Service, SaaS Operations, or Fraud/Compliance investigations)
• Bachelor's Degree or equivalent experience (Business, Marketing, Law, or related field a plus)
• Detail-Oriented & Precise: You take pride in the accuracy of your documentation and the integrity of your data
• Highly organized with a natural inclination toward clearing queues and resolving pending tasks
• Professional communication skills
• Team player, yet able to function and motivate independently
• [Affiliate & Partnerships Industry Fundamentals Certification](https://pxa.impact.com/student/path/1099626-affiliate-partnerships-industry-fundamentals-certification-path?utm_source=impact.com&utm_medium=featured-link&utm_content=fund-lp-100&utm_campaign=job-description) by PXA

Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Company Overview