Job Description:
• Partner with Partnership Success and operational teams to identify, address, and resolve client performance management concerns
• Develop, implement, and monitor action plans for assigned clients and initiatives
• Ensure accuracy of operational outputs, dashboards, and reporting; initiate corrective actions as appropriate
• Prepare and communicate performance improvement strategies, including regular summaries highlighting KPIs, variances, and trends
• Serve as a central point of contact for performance‑related topics across assigned clients and projects
• Collaborate with operational leadership to advance initiatives, monitor productivity, and support staffing and resource decisions
• Lead or participate in meetings with clients, operations teams, and senior leadership to review performance and identify opportunities for improvement
• Provide training, audit, and quality assurance support to ensure consistency and accuracy in internal and external communications
• Monitor vendor performance, productivity, and quality assurance metrics
• Support technology enablement efforts and maintain awareness of IT roadmaps and operational impacts.
Requirements:
• Experience within Front‑End, Middle Revenue Cycle (e.g., CDI, Utilization Management, Physician Advisory, Coding), and/or Back‑End Revenue Cycle Operations
• Demonstrated ability to understand operational workflows and objectives while extracting insights and improvement opportunities from underlying data
• Strong communication skills with the ability to clearly articulate trends, issues, and recommendations to operational leaders and executive stakeholders
• Experience in client‑facing or stakeholder‑facing roles
• Technical capabilities such as Power BI, SQL, and/or Python are preferred
• Travel Up to 25% travel, as needed.
Benefits:
• Health insurance
• Retirement plans
• Paid time off
• Professional development
• Bonuses
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