Job Description:
Role Summary/Purpose:
The AVP, Sam's Club Marketing is responsible for leading new cardmember acquisition programs that drive Sam's Club credit card portfolio growth. This leader will collaborate with the Sam's Club client team, Synchrony internal teams and our external partners to deploy new cardmembers growth initiatives in market.
Our Way of Working
We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Drives the strategy development and execution of acquisition campaigns and initiatives, including program design, channel strategies, production, launch & post-implementation reporting.
Leads strategy and execution of rewards programs and campaigns in partnership with Sam's Club loyalty teams and internal Synchrony COEs.
Collaborates with internal marketing and strategy teams to support ongoing efforts to refine and refresh value prop offering and loyalty integration.
Manages end-to-end aspects of campaigns, including development of campaign briefs, creative, print and production of in-Club signage, digital placements & other collateral.
Fosters strong, positive relationships with key stakeholders including Sam's Club, Mastercard, the internal Sam's Club portfolio team and Synchrony COEs, including Performance Marketing and the Networks Team.
Leads development and execution of campaigns in partnership with Mastercard to drive card engagement and usage.
Manages marketing budget tracking, invoice processing and monthly reconciliation for assigned marketing programs.
Manages relationships with internal and external teams including Credit, Legal, Sales and Client Development.
Shares responsibility for achieving key portfolio performance metrics including New Accounts, GMR & ROI.
Leverages campaign analytics to report out on campaign results, determine trends and drive strategy for future initiatives.
Participates as needed in cross-functional product IT builds to support marketing initiatives.
Engages in the development of annual marketing plans and PAR process.
Ensures compliance with all internal & external legal and regulatory requirements.
Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
Bachelor's degree; or in lieu of a Degree, High School and 10+ years of business/marketing experience.
5+ years in marketing that includes client relationship experience.
Desired Characteristics:
Outstanding communications, relationship building, influencing and collaboration skills
5+ years Marketing experience with client relationship experience
Experience developing/managing retail or credit marketing plans/campaigns
Strong project management experience
Supplier management experience
Ability to perform in a team environment
Ability to work with internal as well as external partners and keep a focus on the client goals
Strong integrated thinking skills and problem-solving skills
Ability to apply a customer focus to help shape solutions
Ability to handle multiple ongoing complex projects in a fast-paced environment
Ability to have high level discussions with senior members of SYF and partner teams and turn those ideas into action
Credit industry experience
Excellent analytical, communication & relationship skills
Solid business acumen and strong execution skills to work with cross-functional teams to build & implement marketing programs (i.e. Legal, IT, Credit, Operations, etc.)
Understanding of financial impacts of marketing programs; ability to develop and manage budgets and set campaign performance goals
Core understanding of compliance & regulatory issues related to marketing in credit environment
Grade/Level: 11
The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8Diversity Networks+, with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
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