Investigator Support Services (ISS) partners with clinical research sites, healthcare organizations, Sponsors, and CROs across North America to support clinical trial feasibility and site identification initiatives.
We are seeking a highly technical B2B Email Marketing Automation Technician to support outbound campaign execution, CRM workflows, list operations, and marketing systems management.
This is a hands-on execution role for an independent contractor/freelancer. We are looking for someone who can build, manage, troubleshoot, and optimize campaigns and data workflows — not a marketing strategist or copywriter.
Contract Details
• Remote
• Long-term opportunity
• Approximately 10–15 hours/week
• Flexible schedule with reliable availability
Key Responsibilities
Email Marketing & Campaign Operations
• Build, launch, monitor, and optimize B2B outbound email campaigns
• Configure workflows, sequencing, personalization, triggers, and A/B testing
• Monitor deliverability, reply rates, engagement, and campaign performance
• Troubleshoot automation, workflow, and syncing issues across platforms
• Maintain organized and scalable campaign infrastructure
CRM, Automation & Systems Management
• Manage CRM workflows, lead routing, tagging, segmentation, and automation
• Maintain integrations between CRM, outreach, enrichment, and marketing systems
• Identify and resolve syncing issues, workflow failures, and data inconsistencies
• Maintain clean CRM architecture and campaign-ready datasets
List Development & Data Operations
• Source and build targeted prospect lists within clinical research and life sciences
• Segment, clean, validate, enrich, normalize, and deduplicate prospect databases
• Prepare campaign-ready datasets and manage large CSV/spreadsheet files with high accuracy
• Maintain strong data hygiene and operational consistency
Required Qualifications
• 3–5+ years of hands-on experience in:
• B2B email marketing operations
• Marketing automation
• CRM management
• Campaign execution
• Data operations
• Advanced technical/data skills required:
• Advanced Microsoft Excel
• Power Query
• Data cleaning, merging, normalization, and deduplication
• Large CSV/spreadsheet management
• Advanced sorting, filtering, segmentation, and lookup functions
• Pivot Tables, Power Pivot, and Power BI
Preferred Experience
• Clinical research, CRO, life sciences, biotech, healthcare, or pharmaceutical industry experience strongly preferred
• Experience working with complex B2B prospect databases and outbound workflows
• Strong troubleshooting and systems-thinking mindset
• Detail-oriented and highly organized
Ideal Candidate
We are looking for someone who is:
• Highly technical and execution-focused
• Comfortable working independently
• Proactive and resourceful
• Extremely detail-oriented
• Able to manage multiple moving parts without heavy oversight
Please include:
• Relevant platforms/systems you’ve worked with
• Examples of outbound campaign or CRM workflow experience
• Experience with large dataset cleanup and segmentation
• Availability (hours/week)