Interactive Brokers Group, Inc. is a global financial services company known for its cutting-edge technology and client commitment. They are seeking a Bilingual Client Technical Support representative to assist clients with inquiries about trading offerings and to act as a liaison between internal teams and customers to resolve technical issues.
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Skills
- Bachelor's degree, preferred if in a technical field
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
- Excellent command of written and spoken English & French a must
- Experience with financial products and services is a plus
Benefits
- Competitive salary, annual performance-based bonus and stock grant
- Retirement plan 401(k) with a competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events, including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
- Discretionary cash bonus
- Stock award
- Health care
- Tuition reimbursement
Company Overview
Rated #1 Active Traders and #1 International Trading in 2025 by StockBrokers.com. It was founded in 1977, and is headquartered in Greenwich, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is https://www.interactivebrokers.com/en/home.php.