careerzynith is a recognized leader in delivering cloud-based software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers across the United States. Our cutting-edge platforms are purpose-built to empower the publicly funded child care sector, helping hundreds of agencies streamline their operations, maintain full compliance with government regulations, and ultimately deliver better outcomes for the families they serve.
At careerzynith, we believe that every family—regardless of income level—deserves access to high-quality child care. That vision drives everything we do, from the products we build to the way we support the professionals who use them. Our cloud-based and mobile-accessible applications are developed and maintained by a team of dedicated industry experts who understand the unique challenges facing child care administrators, subsidy program managers, and early childhood educators.
When you join careerzynith, you become part of a mission-driven organization where your day-to-day work has real impact. You will support the people who make quality child care possible for families nationwide, while working in a fully remote role that respects your flexibility and work-life balance.
We are hiring a Bilingual Customer Support Specialist to join our dynamic, fully remote support team. This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional first-line client service and technical support. The successful candidate will serve as a trusted partner to our clients—state agencies, child care providers, and Head Start programs—providing assistance through telephone, email, chat, and personal interaction.
Currently, we are exclusively considering bilingual candidates for this role. As business needs evolve, we may expand the candidate pool; however, bilingual communication skills—both written and verbal—remain essential for this position.
Our Support Center operates from 7:00 AM to 1:00 AM Eastern Standard Time, and we are looking to fill multiple shifts within this window to ensure our clients always have access to knowledgeable, friendly support.
To excel as a Customer Support Specialist at careerzynith, you will bring a balanced mix of technical aptitude, customer empathy, and communication excellence. You have a knack for listening carefully, asking the right questions, and uncovering the root cause of a customer's challenge. You are detail-oriented and committed to accurate documentation, and you take pride in resolving issues completely on the first interaction. You remain calm under pressure, adapt quickly to changing priorities, and treat every client interaction as an opportunity to build a long-term relationship. Above all, you genuinely care about helping the people who serve families and children, and you bring that sense of purpose to your work every day.
At careerzynith, we believe that great support professionals are the backbone of our business—and we invest accordingly. When you join our team, you will benefit from a structured onboarding experience, ongoing training on our suite of products, and continuous learning opportunities designed to help you grow your technical expertise, communication skills, and understanding of the child care industry. As you develop, you will have the chance to explore career pathways into senior support roles, training and enablement, quality assurance, product specialization, or customer success management. Many of our current leaders started in support roles just like this one.
careerzynith offers a friendly, supportive, and adventurous environment populated by a team of engaged colleagues who share a common mission: enabling and improving the child care industry for all families. We embrace a remote-first culture that empowers you to do your best work from anywhere in the United States, while still feeling connected to your teammates through regular virtual collaboration, team-building events, and open communication channels. We value curiosity, kindness, accountability, and a relentless focus on our clients. You will be surrounded by professionals who care deeply about their craft and who support one another in achieving shared goals.
careerzynith actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be—which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify their identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire. In addition, careerzynith's COVID-19 policy requires all non-remote employees to be fully vaccinated against COVID-19, excluding any approved exemptions, such as for a medical condition or a sincerely held religious belief.
If you are a bilingual, customer-obsessed professional who wants to do meaningful work in a flexible, remote environment, we would love to hear from you. As a Customer Support Specialist at careerzynith, you will be the voice and the trusted guide that helps state agencies, Head Start programs, and child care providers deliver on their vital mission—because the families they serve deserve nothing less. Bring your bilingual skills, your technical curiosity, and your passion for helping others, and join a team that is reshaping how technology supports the child care industry. Apply today and start your next chapter with careerzynith.