Company Description
At The Ward Law Group, we believe our people are our greatest asset. We invest in our team, celebrate wins together, and create opportunities for growth. You'll work alongside passionate professionals who care deeply about helping clients during some of the most difficult times in their lives.
If you're looking for a long-term leadership opportunity where you can make an impact, develop your career, and help build a high-performing team, we'd love to hear from you. Apply today!
Job Description
Are you an experienced Personal Injury Demand or Records Manager looking for an opportunity to lead a high-performing team while working remotely?
The Ward Law Group is one of the fastest-growing plaintiff personal injury firms in the United States. We're seeking a bilingual (English/Spanish) leader to oversee our Demand Department, improve operational performance, coach team members, and help deliver outstanding results for our clients.
If you thrive in a fast-paced environment, enjoy developing people, and have experience leading personal injury teams, we'd love to hear from you.
Compensation
100% Remote
Full-time
Long-term opportunity with a growing U.S. law firm
What We Offer
Work directly with an established U.S. personal injury law firm
Fully remote position
Leadership opportunity with a growing department
Ongoing coaching and professional development
Long-term career growth
Collaborative and supportive team environment
Opportunity to make a meaningful impact on client outcomes
What You'll Do
Lead and coach the Demand Department team
Monitor department productivity and quality
Conduct performance reviews and coaching sessions
Improve workflows and operational efficiency
Review KPIs and reporting
Partner with firm leadership on department initiatives
Ensure timely demand preparation and case progression
Resolve escalated client or operational issues
Support hiring, onboarding, and employee development
Foster a culture of accountability and excellence
We're Looking For Someone Who Has:
3+ years managing legal teams
Plaintiff personal injury experience
Experience leading performance-driven teams
Strong English and Spanish communication skills
Experience with Litify, Filevine, or similar case management software
Excellent coaching and leadership skills
Qualifications
Minimum of 3 years of management experience required
Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred
Experience managing teams in performance-driven environments with measurable productivity and quality standards
Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives
Strong leadership, organizational, and team development skills
Ability to analyze data, identify trends, and implement process improvements
Strong written and verbal communication skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Proficiency with case management systems, reporting tools, and Microsoft Office applications
Reliable attendance, professionalism, and accountability
Fluency in both English and Spanish required
Preferred Qualifications
Experience managing Demand, Pre-Litigation, Case Management, or Personal Injury operations teams
Experience using Litify (Salesforce), Filevine, or similar legal case management platforms
Experience implementing workflow improvements, automation initiatives, and operational efficiencies
Experience supporting departmental growth, workforce planning, and leadership development initiatives
Additional Information
Equipment Requirements:
Computer:
Windows:Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores
16 GB RAM
256 GB SSD
Mac:macOS 11 (Big Sur+), Apple M1 or Intel i5
8 GB RAM
256 GB SSD
Internet:
Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
Internet Speed:30 Mbps download
15 Mbps upload
Latency (Ping): Under 100ms
USB noise-cancelling headset
Webcam for daily meetings
The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.
Compensation: USD 2000 - USD 3000 - monthly