As a Patient Care Advocate at 9amHealth, you'll provide comprehensive support to our members, responding to inquiries via phone, text, email, and messaging. You'll work closely with clinical specialists to ensure a seamless healthcare experience. The role prioritizes maximizing coverage to provide an enhanced, personalized member experience.
Requirements
- 2+ years of experience in customer service in a healthcare setting.
- Proficiency in speaking and writing in Spanish.
- Strong written and verbal communication skills, with the ability to explain complex healthcare information clearly and empathetically.
- Excellent problem solving skills, including de-escalation and quick resolution abilities.
- Proficiency in using customer service platforms and healthcare platforms for patient communication, documentation, and data management.
- Ability to multitask and manage priorities in a fast-paced environment.
- Compassionate, patient focused approach, committed to delivering excellent care and support.
- Willingness to work flexible hours, including early mornings, evenings, or weekends, based on business needs.
- Reliable high speed internet and a quiet, distraction-free workspace to ensure patient privacy.
- Familiarity with insurance processes and managing confidential patient data in compliance with HIPAA.
- Proven self starter with a positive, motivational attitude, demonstrating initiative and the ability to work independently while inspiring and encouraging team members.
- Experience working at a health tech startup.
Benefits
- Comprehensive benefits package including health, dental, and vision insurance.
- Flexible PTO and work from home options.
- Professional development budget and support continuing education.
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