This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)
Full-Time | Independent Contractor
Position Overview
We are seeking a detail-orientedBilling & Insurance Claims Assistantto support U.S.-based medical practices with end-to-end insurance billing processes. This role is primarily focused onclaims management, corrected claims, and appeals, working closely with internal billing teams and insurance providers.
The position isbilling-focusedand does not involve front desk responsibilities or appointment scheduling. Patient communication is limited to insurance-related matters only.
Current Scope of the Role
The Billing & Insurance Claims Assistant is responsible for managing billing workflows independently after training, following established procedures and coordinating with internal billing leads when necessary.
Key Responsibilities
- Handle thefull billing process up to claim submission.
- Prepare and submitcorrected claimswhen errors are identified.
- Manageappeals, including:
- Online submissions
- Manual or mail-based appeals when required
- Communicate withU.S. insurance companiesto resolve claim issues, denials, or process changes.
- Communicate withpatients only for insurance-related matters(e.g., missing information, coordination with payer requirements).
- Work withmultiple insurance companies, adapting to different billing rules and processes.
- Maintain accurate documentation and updates within billing systems and shared records.
- Follow internal workflows and documentation provided by the client and MyVA Support.
What This Role Does NOT Include
- Appointment scheduling
- Front desk or receptionist duties
- Answering inbound calls or general customer service
Skills & Experience Gained in This Role
- Practical experience withdiagnostic and CPT billing codes.
- Exposure to4–5 different U.S. insurance companiesand their billing processes.
- Hands-on experience managing claim lifecycle, from submission to resolution.
- Ability to work independently after structured training and shadowing.
Challenges You May Encounter
- Adjusting toprocess changes from insurance companiesthat may affect claim timelines.
- Working within amulti-layer communication structure, requiring coordination with internal team members for escalations or approvals.
Requirements
- Proven experience inU.S. medical billing and insurance claims.
- Hands-on experience withcorrected claims and appeals.
- Familiarity with CPT and diagnostic codes.
- Experience communicating with U.S. insurance providers.
- English level:B2 or higher(reading, writing, and speaking).
- Strong attention to detail and ability to work independently after training.
- Comfortable following documented procedures and workflows.
Nice to Have
- Experience working remotely with U.S.-based medical practices.
- Familiarity with EMRs or U.S. billing platforms.
- Willingness to expand responsibilities over time.
Benefits
Growth & Development Opportunities
- Continued exposure to additional insurance companies and more complex billing scenarios.
- Opportunity to deepen expertise across all payer processes.
- Based on performance and business needs, the role maygradually evolve to include limited patient phone interactionsstrictly related to billing and insurance matters.
- Periodic performance reviews focused on accuracy, efficiency, and compliance.
Work Conditions
- Remote position (LATAM-based candidates only)
- Full-time availabilityaligned with U.S. business hours
- Independent Contractor role (contractor is responsible for local taxes and statutory contributions)
- $850 USD Monthly
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