Billing Operations Analyst

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack. We are seeking a Billing Operations Analyst to join our Finance team, where you will support internal departments and external customers while driving operational efficiency across multiple teams.

Responsibilities

• Leverage multiple internal tools and systems to research, analyze, and resolve complex billing questions and customer inquiries
• Partner closely with cross-functional teams—including Customer Success, Sales, DealDesk, Sales Systems, Order Operations, and Product—to provide support and insights into Datadog’s billing practices
• Help customers understand their invoices and billing details, which vary based on usage patterns and plan type
• Proactively identify, communicate, and collaborate with the Customer Success and Sales teams to resolve customer billing discrepancies and issues in a timely manner
• Manage and triage an incoming queue of requests and inquiries across Zendesk, Jira, and a dedicated Billing Operations Slack channel, ensuring prompt and accurate responses
• Contribute to ad-hoc projects and process improvement initiatives as they arise

Skills

• Bachelor's degree in Accounting, Finance, or Computer Science
• 1–3 years of relevant professional work experience
• Proficiency in Google Sheets and/or Microsoft Excel
• Excellent written and verbal communication skills
• Proactive, hands-on approach with a passion for tackling new challenges and continuously improving existing processes
• Strong attention to detail with the ability to effectively multi-task and prioritize in a fast-paced environment
• Prior experience in a SaaS environment
• Hands-on experience with NetSuite and/or Salesforce
• Working knowledge of SQL
• Experience with data visualization tools such as Tableau and/or Metabase

Benefits

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Employee-focused best in class onboarding
• Internal mentor and cross-departmental buddy program
• Friendly and inclusive workplace culture
• Datadog offers a competitive salary and equity package, and may include variable compensation.
• Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Company Overview

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