Business Analyst

Business Analyst  Remote CAD POSITION OVERVIEW  We are seeking an experienced Business Analyst to deliver high-impact professional services to our software product client base. This role is 80% billable client-facing work—conducting virtual discovery sessions, requirements analysis, and solution design—and 20% internal support, responding to and resolving tickets from our existing client base.  The ideal candidate brings deep, hands-on business analysis expertise: they can independently lead requirements workshops, produce rigorous documentation artifacts, and translate complex business needs into clear, implementable specifications. This is a client-delivery role; candidates must be comfortable as the primary point of contact in virtual engagements and confident guiding stakeholders toward sound decisions.    KEY RESPONSIBILITIES  Client-Facing Professional Services (80%)  Lead structured virtual requirements-gathering sessions with client stakeholders at multiple levels, from end users to C-suite  Elicit, document, and validate business requirements using proven BA techniques: interviews, workshops, observation, surveys, and document analysis  Produce formal BA deliverables including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories with acceptance criteria, process flow diagrams, and data mapping documents  Conduct current-state (as-is) and future-state (to-be) process analysis; identify gaps and recommend solutions within the product framework  Facilitate UAT planning and execution: develop test scenarios, track defects, and validate that delivered solutions meet documented requirements  Manage scope throughout the engagement; proactively identify and escalate scope creep with documented impact assessments  Serve as the primary client liaison during assigned project phases, maintaining clear and consistent communication with stakeholders and internal delivery teams  Present findings, recommendations, and solution designs to client audiences with clarity and professionalism    Client Support (20%)  Triage and respond to support tickets from existing clients; accurately diagnose whether issues are configuration, training, or product defects  Document ticket resolutions and contribute to the internal knowledge base to reduce recurring support burden  Identify patterns in support requests that signal product improvement opportunities or training gaps; communicate findings to the product and customer success teams    REQUIRED QUALIFICATIONS  Business Analysis Core Skills  4+ years of hands-on experience as a Business Analyst in a software product or SaaS environment  Demonstrated proficiency in formal requirements elicitation techniques (interviews, JAD sessions, prototyping, surveys, observation)  Expert-level ability to produce BRDs, Functional Specifications, Use Cases, User Stories, and acceptance criteria that are clear, complete, unambiguous, and independently verifiable  Strong process modeling skills; ability to create swimlane diagrams, workflow maps, and data flow diagrams using tools such as Visio, Lucidchart, or equivalent  Experience with gap analysis, root-cause analysis, and options analysis—able to document trade-offs and provide a recommendation with supporting rationale  Solid understanding of the SDLC and experience working within both Agile (Scrum/Kanban) and waterfall delivery models  Proven ability to lead UAT: write test scenarios, coordinate testing cycles, track defects, and obtain sign-off  Experience with data analysis and requirements-related to integrations, data migration, or reporting    Domain & Industry Knowledge  Background in lending, equipment leasing, or asset-based financing industries strongly preferred  Familiarity with financial services workflows such as origination, underwriting, servicing, or collections is a meaningful advantage    Professional & Communication Skills  Ability to communicate with precision—written and verbal—with both technical teams and non-technical business stakeholders  Experienced and confident facilitating virtual meetings and workshops; skilled at keeping distributed groups engaged and productive  Self-directed: able to manage time, set priorities, and advance multiple client engagements with minimal day-to-day supervision  Strong client presence; comfortable being the named expert in the room and managing challenging stakeholder dynamics  Highly organized and detail-oriented; rigorous about documentation accuracy and version control    PREFERRED QUALIFICATIONS  CBAP, PMI-PBA, or equivalent BA certification  Experience as a BA in a billable professional services or consulting delivery model  Familiarity with support ticketing platforms (e.g., Zendesk, Jira Service Management, Salesforce Service Cloud)  Project management experience or PMP certification  Exposure to software configuration or business rules management within a product platform  Experience with SQL or basic data querying for requirements validation    WORK ENVIRONMENT  100% remote; all client engagements conducted via video conferencing (Zoom, Teams, or equivalent)  Must have a professional, distraction-free remote workspace with reliable high-speed internet  Occasional travel to client sites or company events may be required (estimated under 10%)  Availability during core business hours required; occasional flexibility needed to accommodate clients in varying time zones  Salary Range (Ontario & BC Only): The estimated base salary range for this role is CAD$82,800.00 - CAD$101,200.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations. We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected]. #LI-MA1 #CFS Apply To This Job