About the position
Ondaro is with you for what comes next.
Ready to elevate your work experience? At Ondaro, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation.
Ondaro invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.
Ondaro is looking for a seasonal Business Analyst to be an integral member of a high-performing team responsible for supporting the Cal Fire QMS (Qualification Management System) and its user community in a fast-paced change positive environment.
Responsibilities
• Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Capture team best practices, processes and procedures as well as documenting activity in numerous different systems and knowledge base articles.
• Work a schedule that may include on call. This schedule will include schedules during weekends and holidays
• Utilize feedback to sustain and enhance QMS capabilities.
• Hands-on planning, gathering, documentation, and maintenance of business requirements
• Research and test alternative solutions; recommend the most efficient and cost-effective solutions with attention to a customer’s established needs,capabilities, and limitations
• Review testing scenarios and refine test cases to ensure application quality; work with users to review test results to ensure they meet expected results
• Review and refine designs for usability
• Participate in testing and documenting test results.
• Attend and participate in meetings with the PET, QMS Development Team, Client and/or combinations of all of these.
• Travel to on-site meetings as designated by the Client and/or Ondaro.
• Work with development teams to fix problems.
• Document requirements and reference material.
• Gain and/or maintain current knowledge
Requirements
• This position requires you are based in and legally authorized to work within the United States.
• This position will be working 8:00 AM - 5:00 PM Pacific Time
• Minimum 3 years IROC experience in the dispatch/expanded environment.
• Strong attention to detail - both accuracy and thoroughness
• Efficient prioritization and planning of work activities
• Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment
• Ability to work remotely.
• Capability to deliver as a multifaceted team member as well while working independently.
• Demonstrate emotional intelligence through responsible decision making.
• Ability to clearly communicate needs and issues to best serve the client and the project team.
• Ability to communicate (verbal and written) in a clear and concise manner.
• Ability to be an active listener.
• Ability to work effectively in an environment with many competing and high- priority demands, often navigating ambiguity
• Adaptability for constant change and a hunger to consume new information and ideas.
• Analytical and creative problem-solving skills
• Experience with programs such as HEMS, IQCS, IQS, IRWIN, etc. are a plus.
• Wildland Fire field experience is a plus.
• Dispatching experience for a Wildland Fire Agency is a plus.
• Excellent written and verbal communication skills.
• Ability to serve in an on-call capacity as needed.
Nice-to-haves
• Familiarity with IRWIN
• Experience with Agile/Scrum Software Development Methodology is a plus
• ServiceNow Certifications a plus