Business Applications Analyst (72431)

Johns Hopkins Federal Credit Union is seeking a Business Applications Analyst I to support their technology environment and ensure applications function effectively for day-to-day operations. This role involves collaborating with business units, IT teams, and vendors to troubleshoot application issues and support enhancements, ultimately contributing to reliable application performance and ongoing improvements.

Responsibilities

• Collaborates independently with business and technical resources to identify, analyze, prioritize, and resolve application issues within assigned areas of responsibility
• Works with the IT help desk to resolve complex application issues that the help desk cannot resolve. Escalates support calls with the appropriate application vendors
• Assists technical resources with business continuity functions including confirmation of application backups, updating business continuity plans associated with the application, and assists with testing of business continuity plans
• Responsible for keeping application versions current by coordinating technical and functional resources for application upgrades including application of patches to resolve any critical vulnerabilities identified by IT
• Performs analytic studies of existing applications and reports on their ability to meet the end users’ business needs and highlights any gaps that require further analysis
• Collaborates with business and technical resources to identify, design and implement new applications for organizational use
• Researches industry trends, evaluates new and existing vendor solutions, analyzes competitive market data relative to member delivery channels, and prepares recommendations to support JHCU’s overall channel strategy
• Builds collaborative relationships with end users to include business partners, technical teams, vendors, and stakeholder to support application performance and organizational objectives
• Collaborates with training resources to develop appropriate end user documentation and training materials
• Handles and protects sensitive and confidential information, including but not limited to employee activity, internal investigations, member-related matters, general investigations, and law enforcement action in accordance with organizational policies
• Remains compliant with applicable statutes and regulations, including but not limited to the BSA, Gramm-Leach-Bliley Act, SAFE Act and USA Patriot Act
• Ensures compliance with Credit Union standards and makes recommendations as needed
• Responsible for any additional duties and/or responsibilities as assigned

Skills

• Associate degree
• 1–3 years of experience in application support, IT, or a related field
• Equivalent combination of education and experience may be considered
• Basic understanding of business applications and systems support
• Strong organizational and time management skills
• Effective written and verbal communication skills
• Ability to analyze problems and support solution development
• Familiarity with Microsoft Office tools
• Knowledge of financial institution operations is helpful but not required

Benefits

• This position is ***eligible*** for a hybrid work schedule. The ability to work a hybrid work arrangement is based on work performance and the ability to create and maintain engaging work relationships.

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