Medavie Health Services is a national health solutions partner dedicated to improving the wellbeing of Canadians. As a Business Configuration Analyst, you will collaborate with key business areas to design benefit packages and manage their configuration within claims processing systems.
Responsibilities
- Analyse benefit package requirements
- Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration
- Enter benefit data on claims processing systems according to approved benefit structure
- Set up new policies and revise existing policies, on applicable administrative systems
- Perform of all activities related to the onboarding of new groups, within established accuracy and efficiency performance targets; while working with multiple teams
- Analyze & respond to general and complex inquiries from members, internal/external stakeholders including brokers in a timely manner
- Maintain and update workflow/tools with appropriate documentation
- Adhere to and interpret business processes in a timely manner
- Act as key contact for the to support daily decisions and to provide recommendations for operational efficiencies
- Troubleshoot all inquiries relating to Administration service issues
- Demonstrate exceptional customer service
Skills
- You have a post-secondary diploma or degree in business, computer science or related field; and/or equivalent experience (1-3 years)
- Experience in group benefits would be considered a strong asset
- You have been successful in previous roles as Business Analyst or Data Analyst, Data management, Query writing and optimization
- You have experience with Discoverer, SQL, data analysis, PowerBI
- You are a problem-solving master; you understand client needs and learn quickly how to get the best results
- You are detailed oriented person, you like the little details with the big picture in mind
- You are a good communicator – you are a clear, concise, and friendly but know how to communicate to different audiences such as clients, members and internal stakeholders
- You are customer oriented, innovative. You lead with ‘positivity;' you are here to help
- You are accountable for your work and our client's experience
- You provide excellent customer service
- You are positive, collaborative and open to new ways of doing things
- You enjoy learning and sharing your knowledge
Benefits
- A comprehensive benefits package, including health and dental coverage that is 100% employer paid from day one, along with wellness benefits, health resources, and fitness center discounts
- A flexible work environment that supports work–life balance
- Strong professional development opportunities, including ongoing training, coaching, and career growth pathways
- A collaborative and inclusive culture where your expertise is valued and your contributions make a real impact
- Payments under these programs are discretionary and subject to both individual and organizational results
Company Overview
Medavie Health Services is a health care delivery company that provides clinical training, emergency and non-emergency medical services. It was founded in 2006, and is headquartered in Dartmouth, Nova Scotia, CAN, with a workforce of 1001-5000 employees. Its website is https://medaviehs.com/.