Medavie Health Services is a national health solutions partner dedicated to improving the wellbeing of Canadians. As a Business Configuration Analyst, you will work with key business areas to design new benefit packages for configuration into the claims processing system and provide feedback to stakeholders regarding feasibility and requirements for benefit configuration.
Responsibilities
- Analyse benefit package requirements
- Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration
- Enter benefit data on claims processing systems according to approved benefit structure
- Set up new policies and revise existing policies, on applicable administrative systems
- Perform of all activities related to the onboarding of new groups, within established accuracy and efficiency performance targets; while working with multiple teams
- Analyze & respond to general and complex inquiries from members, internal/external stakeholders including brokers in a timely manner
- Maintain and update workflow/tools with appropriate documentation
- Adhere to and interpret business processes in a timely manner
- Act as key contact for the to support daily decisions and to provide recommendations for operational efficiencies
- Troubleshoot all inquiries relating to Administration service issues
- Demonstrate exceptional customer service
Skills
- You have a post-secondary diploma or degree in business, computer science or related field; and/or equivalent experience (1-3 years)
- Experience in group benefits would be considered a strong asset
- You have been successful in previous roles as Business Analyst or Data Analyst, Data management, Query writing and optimization
- You have experience with Discoverer, SQL, data analysis, PowerBI
- You are a problem-solving master; you understand client needs and learn quickly how to get the best results
- You are detailed oriented person, you like the little details with the big picture in mind
- You are a good communicator – you are a clear, concise, and friendly but know how to communicate to different audiences such as clients, members and internal stakeholders
- You are customer oriented, innovative. You lead with ‘positivity;' you are here to help
- You are accountable for your work and our client's experience
- You provide excellent customer service
- You are positive, collaborative and open to new ways of doing things
- You enjoy learning and sharing your knowledge
Benefits
- A comprehensive benefits package, including health and dental coverage that is 100% employer paid from day one, along with wellness benefits, health resources, and fitness center discounts
- A flexible work environment that supports work–life balance
- Strong professional development opportunities, including ongoing training, coaching, and career growth pathways
- A collaborative and inclusive culture where your expertise is valued and your contributions make a real impact
- Payments under these programs are discretionary and subject to both individual and organizational results
Company Overview
Medavie Health Services is a health care delivery company that provides clinical training, emergency and non-emergency medical services. It was founded in 2006, and is headquartered in Dartmouth, Nova Scotia, CAN, with a workforce of 1001-5000 employees. Its website is https://medaviehs.com/.