job description
This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment.
Working within SmartPA’s client-facing Centre of Excellence (COE), you’ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day.
This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance.
Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders.
You will play a key part in day-to-day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders.
This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting.
key responsibilities and skills
Core Business Support & Workflow Delivery
- Working within a small team, collaborating on the end-to-end delivery of business assignments.
- Prioritising and organising workload across multiple tasks and workstreams.
- Tracking progress against SLAs and KPIs using digital tools.
- Maintaining accurate documentation and ensuring quality standards are met.
- Using systems, platforms, and digital tools to deliver work efficiently.
- Collaborating with team members to ensure consistent, high-quality output.
- Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation.
- Processing, cleaning, and validating raw data using spreadsheets and digital tools.
- Designing, building, and maintaining interactive dashboards, reports, and internal knowledge bases (i.e. Google Workspace, Microsites and Notebook LM).
- Translating raw data into clear, visually compelling, and actionable insights.
- Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards.
- Supporting the development and maintenance of communication assets, reporting templates, and data definitions.
- Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle.
- Providing updates to stakeholders on project progress, outputs, and dashboard findings.
- Working with stakeholders to understand reporting needs, communication requirements, and KPIs.
- Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences.
- Supporting issue resolution, service quality, and continuous improvement initiatives.
skills
We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way.
Essential
- Proven experience in administration, business operations, data entry, content management, or operational support roles.
- Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.
- Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio).
- A demonstrable ability to showcase high-quality dashboards or reports during the interview stage that showcase analytical clarity and visual standards.
- Excellent written and verbal communication skills with the ability to simplify complex information.
- Confidence working with multiple systems, software, and platforms in a tech-enabled environment.
While not essential, the following would be advantageous:
- Strong understanding of relational databases and experience querying data using SQL.
- Experience working with CMS or CRM platforms.
- Experience with advanced dashboard functionality like calculated fields, complex filters, and parameters.
- Familiarity with data governance, version control, or structured documentation best practices.
- Experience working in a fast-paced, KPI/SLA-driven environment.
- Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field.
experience
You will thrive in this role if you:
- Have experience in administrative, operational, or service delivery roles.
- Are comfortable and experienced working an afternoon/evening shift pattern to support international time zones.
- Are highly organised and comfortable managing multiple workstreams simultaneously under tight deadlines.
- Enjoy working with data and turning complex information into clear, structured, and user-friendly formats.
- Have a keen eye for formatting consistency and strong attention to detail.
- Are passionate about making data accessible and understandable to non-technical users.
- Understand that a beautiful dashboard or report is only as good as its underlying data integrity.
work remotely
Yes
schedule
Hours: 37.5 hours per week, Monday–Friday
- UK:14:00–22:30 GMT/BST
- South Africa:16:00–00:30 SAST
- Shift Alignment:Aligned to cover the 09:00–17:30 EST business day, where key client contact is based.
- Please note:a later shift pattern can be accommodated if preferred, but we are unable to support an earlier start time for this role.
job type
Full-time, permanent
what's in it for you?
We’re ambitious about where we’re going and we’re looking for people who want to grow with us.
- Competitive salary
- 33 days holiday
- Fully remote
- Ongoing development and career opportunities
- Department incentives
- Employee Assistance Programme
- A genuinely positive, people-first culture
how to apply
Step 1: Please send us a copy of your CV and a cover letter that outlines how your experience maps to the three core areas of this position: business support, data operations, and stakeholder communication.
Step 2: We ask that you commit to completing a short AI interview which will last no longer than 5 minutes.
Step 3: If successful you'll get an opportunity to meet our team for an online interview. Please note that we may ask you to prepare a short task ahead of the interview.
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