Role Overview
As a Business Process Consultant, Hardware Asset Management (HAM) Analyst, you will be a trusted advisor to clients and internal stakeholders on hardware asset lifecycle management, process optimization, governance, and operational maturity. You will leverage your experience in enterprise hardware asset management and the ServiceNow platform to support the full asset lifecycle while helping design and improve scalable operational processes.
What You Will Do
You will manage and maintain hardware asset records, track hardware assets throughout the lifecycle, partner with procurement and vendor management teams, and maintain accurate asset records within ServiceNow. You will also analyze hardware inventory and lifecycle data to identify control gaps and process inefficiencies.
Why It Might Be a Fit
The ideal candidate brings hands-on experience managing enterprise hardware assets, strong analytical and communication skills, and experience with ServiceNow HAM, CMDB, and related ITAM capabilities. Business Process Consulting experience is highly desired.
Requirements
- 3+ years of experience in Hardware Asset Management, IT Asset Management, inventory management, or related asset lifecycle functions
- 2+ years of hands-on experience working with ServiceNow, preferably within HAM, CMDB, or ITAM modules
- Experience managing enterprise hardware assets across the full lifecycle
- Understanding hardware asset lifecycle processes
- Experience reviewing hardware contracts, lease agreements, maintenance terms, and warranty records
- Strong analytical and problem-solving skills
- Experience gathering business requirements and supporting process improvement initiatives
- Strong communication and stakeholder management skills
- Proficiency with Microsoft Excel and reporting tools
Benefits
- Comprehensive health insurance coverage for employees
- Paid time off and company holidays
- Additional leave benefits as per policy
- Flexible work arrangements
- Learning and development opportunities
- Employee wellness initiatives and programs
- Retirement and statutory benefits in line with India regulations
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