About Us
At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference.
Primary Purpose of the Job
Provide leadership and direction for the Business Solutions team by overseeing daily operations, ensuring the successful execution of business and technical initiatives, and managing vendor relationships. Drive efficiency, innovation, and process improvement through effective collaboration, while developing the team to deliver high-quality solutions that support organizational goals.
Supervisory Responsibility
Supervises team members by directing their work in a way that ensures the success of the business and actively supports their professional development.
Essential Duties
Lead and manage the Business Solutions team, including Specialists and Senior Specialists, by providing coaching, mentorship, and development opportunities to maximize individual and collective performance.
Conduct regular one-on-one and team meetings to review goals, initiatives, and performance metrics, ensuring alignment with departmental and organizational priorities.
Oversee onboarding, training, and development of new team members, fostering a culture of accountability and growth.
Manage vendor relationships by monitoring performance, budgets, and quality standards, while driving cost and process efficiencies.
Collaborate with cross-functional departments as the Business Solutions subject matter expert, providing strategic input and solutions to support business needs.
Lead process improvement initiatives, including the development, documentation, and enforcement of policies, procedures, templates, and job aids.
Oversee projects and ensure deliverables meet established timelines, budgets, and quality expectations.
Analyze team and departmental performance metrics, including KPIs and productivity, to identify trends and drive continuous improvement.
Provide leadership in implementing new products, vendors, and platform requirements.
Support organizational goals by ensuring timely communication, stakeholder updates, and transparent collaboration across all levels of the business.
Promote a shared sense of purpose and teamwork through clear communication strategies, encouraging engagement and productivity across the team.
Provide regular updates to the Director of Business Solutions on team performance, key initiatives, and identified risks or opportunities.
Stay informed of current policies and procedures.
Continued professional development through ongoing training and education.
Other duties as assigned.
Required Skills
Demonstrate strong leadership skills, with the ability to motivate, inspire, and hold team members accountable.
Communicate effectively with all levels of the organization, responding promptly and keeping stakeholders informed.
Apply advanced project management skills to oversee multiple initiatives and staff requests simultaneously.
Think critically to provide innovative, strategic, and cost-effective solutions to business challenges.
Deliver effective presentations and training tailored to different audiences.
Collaborate effectively across departments and vendor relationships to achieve shared goals.
Proficiency in Microsoft Suite and related business applications.
Required Education and Experience
Bachelor's degree in Business, Management, or 5+ years of experience in business/systems analysis, project management, or related role.
2+ years of experience in a management or people-leader position.
Proven experience implementing new products, vendor solutions, or platform requirements.
Experience writing and enforcing policies, procedures, and functional requirements.
Travel Requirements
Occasional travel up to 25% of the time. Use of a personal vehicle may be required.
Willingness and ability to travel overnight to client meetings, conferences, and tradeshows.
Physical and Mental Demands
Prolonged periods of sitting and standing at a desk and while working on a computer.
Ability to lift up to 20 pounds on an occasional basis.
Regular and predictable attendance.
Regular interaction with other team members, including spontaneous and planned video meetings.
Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations.
Ability to work any shift and required overtime based on business needs.
This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.
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