Business Systems Administrator

System C is a company that builds technology to connect care and improve outcomes for millions of people. They are looking for a Business Systems Administrator to manage their core business platforms, primarily focusing on Jira Service Management, while also supporting other enterprise systems like Salesforce and NetSuite.

Responsibilities

• Owning the day-to-day administration, configuration, and support of Jira and Jira Service Management
• Designing and maintaining workflows, automation, permissions, SLAs, dashboards, and reports
• Supporting service desk operations through well-configured queues, request types, and customer portals
• Working within change management processes and contributing to upgrades, testing, and releases
• Supporting colleagues through clear guidance, training, and practical problem solving
• Supporting integrations, monitoring data flows, and escalating complex issues when needed
• Documenting configurations and processes to support audit readiness and knowledge sharing
• Stepping in to provide administration support across other business systems, such as Salesforce and NetSuite, when priorities require so

Skills

• Practical, hands-on experience administering Jira in a business or enterprise environment
• A solid understanding of workflows, automation, permissions, SLAs, and reporting
• Familiarity with IT service management concepts such as incident, problem, and change
• A strong administration mindset, organised, detail-focused, and audit-aware
• Clear communication skills and confidence working with both technical and non-technical colleagues
• Curiosity and adaptability, with the ability to transfer skills across platforms

Benefits

• Flexible benefits
• Support for personal and professional development
• An environment that values learning and continuous improvement

Company Overview