ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats. As a Business Systems Analyst, you will support the IT Applications team by maintaining and improving business applications, gathering requirements, troubleshooting issues, and assisting with system configurations.
Responsibilities
- Assist in gathering and documenting business and technical requirements under the guidance of senior team members
- Support the configuration, maintenance, and day-to-day operations of SaaS and GTM applications
- Help triage, research, and resolve tickets related to supported applications, escalating as needed
- Perform basic Salesforce administration tasks, including data entry, user support, and report/dashboard maintenance
- Participate in application testing, data validation, and system upgrades
- Assist in maintaining application documentation and process guides
- Stay current on new application features and releases, and share learnings with the team
- Contribute as a member of an agile scrum team, participating in planning, testing, and project activities
Skills
- Bachelor's degree in Business Administration, Computer Science, Information Systems, or equivalent experience
- 0–2 years of experience in a business systems, IT, or analyst role (internships or coursework accepted)
- Basic understanding of business applications (Salesforce, marketing automation, or other SaaS tools preferred)
- Strong analytical skills with attention to detail and accuracy
- Familiarity with Excel or other data management tools
- Eagerness to learn, problem-solve, and develop technical and functional expertise
- Strong communication and collaboration skills
- Exposure to Salesforce or other CRM/ERP platforms
- Familiarity with marketing automation tools (e.g., Eloqua, Pardot) a plus
- Experience working in an agile or team-based environment
- Salesforce Administrator certification (or interest in pursuing one)
Benefits
- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
Company Overview
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