University of California, Irvine is hiring a Business/Technical Support Analyst 2 - Client Services. The role involves responding to customer service issues and providing first-level technical support for various systems including personal computers and software applications, while maintaining incident records and ensuring timely service resolution.
Highlights
• Responds to customer service requests and troubleshoots IT system issues.
• Manages Help Desk support line and logs incidents using a service desk tracking system.
• Performs first-level problem determination on PCs, mainframe, mid-range, and peripheral equipment.
• Requires proficiency with Active Directory, MS Office, Windows OS, MAC OS, and mobile devices (Apple, Android).
• Must have at least 6 months of IT Support experience in environments like Service Desk or Help Desk.
• Experience with ticket tracking systems and remote support tools is essential.
• Excellent verbal and written English communication skills are required.
• Shift flexibility including nights, weekends, holidays, and occasional travel is expected.
• Preferred knowledge includes ITSM ticketing systems, ITIL best practices, and university/medical center operations.
• Compensation ranges from $30.91 to $49.73 per hour with benefits including medical insurance and retirement plans.