Call Center Pharmacy Technician – Level 1

Job Description: • Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated • Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy. • Make outbound calls to pharmacies on behalf of the patient when needed • Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound • Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills • Utilize electronic medical record platform to send requests and updates to field care teams • Document clear and precise information into applicable electronic platforms • Capture and document all patient requests prior to ending the call • Monitor the CareReq queue to ensure the completion of any open requisitions • Arrange transportation for center visits • Schedule off-cadence or requested patient appointments • Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns • Execute prescription requests according to up-to-date process standards and policies • Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected • Meet and exceed departmental metrics; stay informed of changes and updates to department metrics • Responsible for maintaining licensure and certification • Complete all Continuing Education expectations • Other duties as assigned Requirements: • Minimum 1 year of retail pharmacy experience required • Active Pharmacy Technician License in the state of residence • Certified Pharmacy Technician (CPhT) certification required • High school diploma or equivalent required • Bilingual Spanish preferred, medical Spanish a plus • Strong working knowledge of MS Office and Google Suite preferred • Ability to execute daily responsibilities with minimal supervision • Demonstrated ability to deliver high-quality customer service • Deliver confident and professional service to Oak Street Health patients and internal partners • US work authorization Benefits: • medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility