NiSource is a public utility company, and they are seeking a Change Management Analyst to enable the execution of their Enterprise Change Management strategy. The role involves supporting integrated communication, training, and change activities while collaborating with various stakeholders to ensure effective change adoption.
Responsibilities
- Responsible for working with Change Management Lead, consulting partners and program teams to support execution of integrated change, communication, and training strategies, including change plans, stakeholder analysis, communication and training plans, measurement, leader enablement, and change network coordination
- Collaborate closely with key stakeholders, including leaders, project teams and end-users, to build alignment, gather input, and drive engagement across communication, training, and change activities
- Develop and deliver targeted communication materials and training content (e.g., presentations, job aids, learning resources, and engagement materials) to effectively inform and enable stakeholders throughout the change journey
- Collaborate with project teams in partnership with Change Lead to translate change impacts into communication and training strategies that address business challenges and support adoption
- Identify and support the continued maintenance of change impacts to inform critical change deliverables including coordinating with SMEs for input and validation
- Gather and analyze qualitative and quantitative metrics (including training participation, communication effectiveness, and adoption data) to assess readiness and adoption and recommend mitigation strategies to address gaps. Identify additional opportunities to gather metrics
- Support identification of resistance areas and contribute to mitigation strategies through targeted communications, training interventions, and stakeholder engagement approaches
- Assist in developing, coordinating and executing engagement events to build understanding and future adoption
- Maintain accurate records of change management and training activities, progress and outcomes and track activities for project/program teams
- Support execution and coordination of major change activities across programs and projects (e.g., communication deployment, training logistics, scheduling, and stakeholder engagement tracking)
- Build relationships with peers across projects to learn from each other; leverage existing opportunities to combine messaging in existing communications and engagement activities
Skills
- Bachelor's Degree
- 1-3 years experience in change management-related programs (stakeholder assessment, change impact analysis, digital communication and engagement, training support and business readiness) or other highly valuable or relevant experience
- Strong understanding of change management methodologies, tools, and best practices
- Ability to work independently and meet deadlines
- Strong team player with the ability to work effectively with and through others
- Ability to include others and drive alignment toward a common vision or goal
- Experience navigating in matrixed environments
- Strong reliability, being able to follow-through on commitments and highly accountable
- Exceptional written and verbal communication skills
- Strong interpersonal and relationship-building skills, with the ability to influence and motivate stakeholders at all levels
- Ability to effectively manage stakeholders in a matrixed environment
- Strong analytic and decision-making abilities
- Ability to interpret data and work with analytic models and advanced technologies, including data reporting and data visualization
- Advanced experience with Microsoft Office, including Excel and PowerPoint
- Ability to travel up to 25%
- Authorized to work in the United States without requiring sponsorship
- Instructional Design Certifications
- Experience using video editing software
- Experience using training development tools such as Captivate, Articulate
- Knowledge of Instructional Design methodologies, tools, and best practices
Benefits
- Hybrid – 3 days/week in office
- Ability to travel up to 25%
- Authorized to work in the United States without requiring sponsorship
- If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320
- Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Company Overview
NiSource helps energize the lives of its nearly 4 million natural gas and electric customers across seven states. It was founded in 1912, and is headquartered in Merrillville, Indiana, USA, with a workforce of 5001-10000 employees. Its website is https://www.nisource.com/.