Claim Support Representative

Boston Mutual Life Insurance is a progressive life insurance company that offers financial peace of mind to working Americans and their families. The Claim Support Representative is responsible for providing timely support to the Claim Services Department while demonstrating high levels of service professionalism.

Responsibilities

• Prepare items for imaging, including new claims, correspondence, closed claim files, and notification of claims
• Provide back up to data imager
• Index relevant items for pending and closed claims
• Sort all Claims Services mail
• Pull claim files associated with incoming mail and deliver to Examiners for handling
• Scan correspondence, medical records and other claim forms and correspondence
• Photocopy pertinent items such as death certificates, envelopes, claim forms
• Provide statistical reporting of mail and pending mail
• Research returned mail
• Set up new claims as needed
• Distribute claim kits as requested
• Handle routine status Customer Service Calls, document calls and refer complex call to the Examiners
• Mail claim checks
• Retrieve, review, and distribute faxes and emails received via the claim department inbox
• Typing of letters as requested
• Look ups on MASS.DOR/CSLN/LEXIS NEXIS
• Other duties and special projects as required

Skills

• Demonstrate a desire to assist
• Listen for understanding and respond empathetically
• Explain things in a manner that is easy to understand
• Be knowledgeable students of our business
• Take full ownership to resolve questions and issues
• Be professional, polite and courteous
• Leave our customers and associates 'better than where we found them'
• Prepare items for imaging, including new claims, correspondence, closed claim files, and notification of claims
• Provide back up to data imager
• Index relevant items for pending and closed claims
• Sort all Claims Services mail
• Pull claim files associated with incoming mail and deliver to Examiners for handling
• Scan correspondence, medical records and other claim forms and correspondence
• Photocopy pertinent items such as death certificates, envelopes, claim forms
• Provide statistical reporting of mail and pending mail
• Research returned mail
• Set up new claims as needed
• Distribute claim kits as requested
• Handle routine status Customer Service Calls, document calls and refer complex call to the Examiners
• Mail claim checks
• Retrieve, review, and distribute faxes and emails received via the claim department inbox
• Typing of letters as requested
• Look ups on MASS.DOR/CSLN/LEXIS NEXIS
• Other duties and special projects as required

Benefits

• Hybrid Work Model
• At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.

Company Overview