Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. The Claims Adjuster Trainee position is designed to provide a foundational understanding of insurance claims handling, focusing on customer service interactions and the claims process from initial filing to resolution.
Responsibilities
- Initiates the first notice of loss using Safety’s proprietary software programs
- Investigates, analyzes, and assesses liability and damages by collecting information from insureds, claimants, and witnesses
- Interprets and applies policy coverages under Safety’s various insurance policies
- Utilizes multiple software programs and databases to process and adjust claims
- Implements appropriate surcharges according to Massachusetts General Laws
- Identifies opportunities for subrogation
- Cultivates and maintains relationships with Safety’s agents through clear communication and strong customer service skills
- Establishes timely and adequate claims reserves in line with Safety’s guidelines
- Evaluates, negotiates, and secures equitable settlements for claims submitted
- Detects, investigates, and refers potential fraudulent claims to the Special Investigations Unit (SIU)
- Delivers excellent customer service by responding promptly to inquiries and resolving issues within established authority levels
- Performs additional activities as required
Skills
- A college degree or insurance-related coursework/experience is required
- Superior organizational skills and attention to detail are necessary
- Excellent communication skills are essential
- Ability to cooperate and work effectively within a team environment
Benefits
- 3 weeks accrued paid time off + paid holidays each year
- Health insurance (medical, dental, vision)
- Annual 401(k) Employer Contribution (up to 8% of your base salary)
- 100% tuition reimbursement
- Free on-site fitness center
- Complimentary coffee and breakfast service
- Hybrid work schedules
- Working Advantage Discount Program
- Employee Assistance Program
- …and much more!
Company Overview
- "The key to our success: Service." "The key to our customers' success: Safety." Safety Insurance was founded in 1979 with a belief that we would succeed as a company if customers were given the best possible service. It was founded in 1979, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://www.safetyinsurance.com/.