Job Description: Client Care Coordinator (CCC)
Compensation: $6-12 USD/hour
Schedule: Full-time, Monday-Friday 8:00am–5:00pm EST weekends as necessary. Long-term employment.
Location: Remote (must have reliable internet and a quiet work environment)
Join our growing team at Twin Peaks Property Inspections! We're a high-energy home and commercial inspection company based in Ontario, Canada, known for our integrity, innovation, and top-tier service. We're looking for a motivated and technically savvy Client Care Coordinator (CCC) to support our operations, wow our clients, and explore the latest tools to improve our workflow.
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🔑 Key Responsibilities:
🎧 Client Care & Communication
•Answer incoming calls, emails, and web inquiries with professionalism and warmth
• Schedule and reschedule inspections using our online tools
• Follow up on leads and ensure all client touchpoints are handled promptly
• Text and call clients to confirm appointments and resolve questions
• Act as liaison between inspectors, realtors, and clients
📆 Scheduling & Operations
• Confirm all inspections one business day prior
• Add services or make adjustments to inspection bookings as needed
• Track and report inspection calendar gaps and help fill them using our booking strategy
• Monitor voicemail, inboxes, and CRM tasks daily
🧠 Tech & Automation Support
• Assist with light automations using tools like Zapier, Google Sheets, and CRM workflows
• Research and test AI tools (e.g., ChatGPT, CRM integrations, scheduling bots) that could improve operations
• Help implement systems and document new processes
📱 Social Media Engagement (Optional/To Be Assigned)
• Interact with real estate professionals on social platforms
• Like, comment, and tag to increase visibility and engagement
• Share inspection-related content and company updates
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🎯 Ideal Candidate:
• Fluent in English with excellent written and verbal communication
• Positive, self-driven, and adaptable to a fast-paced environment
• Comfortable working with software platforms like Gmail, Spectora, Dialpad, CRMs, and cloud tools
• Sales-minded, with a talent for building rapport and converting leads
• Detail-oriented and proactive in problem solving
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💻 Tools You'll Use:
• Spectora – Inspection scheduling software
• ZOHO CRM & Social Media
• Dialpad – VOIP communications
• Google Workspace – Gmail, Drive, Sheets
• AI Tools – ChatGPT, Zapier, and other emerging tech solutions
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🚀 Why Join Twin Peaks?
• Be part of a high-growth, forward-thinking company
• Work with a team that values transparency, integrity, and innovation
• Opportunity to grow in technical and client-facing roles
• Flexible remote work with supportive training and tools
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📩 How to Apply:
Please send your resume and a short video (1–2 minutes) introducing yourself and describing why you’d be a great fit for this role. Highlight any experience you have with tech tools, customer service, or sales.