Role Overview
The Client Experience Coordinator serves as one of the primary voices of Panacea Luxury Spa Boutique, responsible for answering incoming phone calls, assisting clients with scheduling and rescheduling appointments, responding to inquiries, and ensuring every interaction reflects the luxury experience and service standards that define Panacea. This is a remote, work-from-home position.
What You Will Do
Answer incoming phone calls, assist clients with scheduling and rescheduling appointments, respond to inquiries, help resolve concerns, and ensure every interaction reflects the luxury experience and service standards that define Panacea.
Why It Might Be a Fit
Ideal for a mature, responsible individual seeking part-time employment, including stay-at-home parents, college students, retirees, or professionals looking for supplemental income. Must be able to remain calm, professional, compassionate, and solution-oriented in challenging client interactions.
Requirements
- Must be at least 18 years old
- High school diploma or equivalent
- Previous customer service experience required (1-3+ years preferred)
- Strong verbal communication skills
- Excellent problem-solving abilities
- Comfortable learning and navigating technology platforms
- Ability to quickly learn and utilize Zenoti, Slack, internet-based systems, and other software programs
- Strong attention to detail
- Ability to multitask while maintaining professionalism and accuracy
- Ability to remain calm under pressure and manage difficult client interactions professionally
- Reliable internet connection and a quiet work environment suitable for handling client calls
- Reliable and dependable work ethic
- Strong personal accountability and integrity
- Positive, friendly, and professional demeanor
- Ability to work independently with minimal supervision
- Adaptable to change and a growing organization
- Ability to work scheduled shifts consistently without distractions from childcare, school activities, or other employment obligations during working hours
- Must maintain a professional home office environment free from excessive background noise
- Must be comfortable handling a high volume of calls during peak periods
Benefits
- Starting Pay: $15.00 per hour
- W2 Employee
- Paid Training
- Part-Time Schedule
- Remote Work Environment
- Employee Discounts on Spa Services, Retail Products, and Boutique Items
- Ongoing Training and Development Opportunities
Originally posted on