Gallagher is a company dedicated to helping clients manage risk effectively. They are seeking a Client Service Manager to deliver exceptional customer service to their non-profit small business division, focusing on account management and client relationship building.
Responsibilities
- Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner
- Secure existing business and drive the sale of additional services and lines of coverage
- Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives
- Guide your team members in addressing a client’s risk management needs through consultative conversations
- Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
- Conduct periodic audits to ensure compliance standards and service levels are met
- Maintain accurate client and policy data and documents within the Gallagher system
- Use Gallagher's technology to improve productivity and quality
- Effectively manage multiple competing priorities
Skills
- Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
- Must have experience working with non-profits
- Property and Casualty Insurance License
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview
Gallagher is an international insurance brokerage and risk management services firm. It was founded in 1927, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.ajg.com/.