Gartner is a leading research and advisory company that provides actionable insights to enterprise leaders. The Client Success Associate will build and manage relationships with clients, ensuring their successful utilization of Gartner subscriptions and facilitating client engagements to drive value and satisfaction.
Responsibilities
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers
- Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics
Skills
- 6+ months relevant professional and/or internship experience
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- Bachelor's degree preferred
Benefits
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- Professional development and unlimited growth opportunities
- Annual bonus plan based on company and individual performance
- Role-based, uncapped sales incentive plan
- Generous PTO
- A 401k match up to $7,200 per year
- The opportunity to purchase company stock at a discount
- Hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring
Company Overview
Gartner provides fact-based consulting services, helping clients use and manage IT to enhance business performance. It was founded in 1979, and is headquartered in Stamford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.gartner.com.Company H1B Sponsorship
Gartner has a track record of offering H1B sponsorships, with 10 in 2026, 51 in 2025, 43 in 2024, 60 in 2023, 66 in 2022, 96 in 2021, 71 in 2020. Please note that this does not guarantee sponsorship for this specific role.