Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- TIME 100 Most Influential Companies (2023)
- Fast Company Most Innovative Companies (2020, 2023)
- Built In Best Places to Work (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
- Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
- Fast Company Best Workplaces for Innovators (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
About the Role
Maven Clinic is seeking a clinical quality operations intern (10-15 hours per week) to provide Clinical Quality Operations support. You will work directly with the Clinical Quality leadership team to execute high-visibility projects and support critical operational infrastructure that contributes to Maven’s care delivery. This is a project-oriented engagement ideal for individuals with a clinical or healthcare background interested in transitioning into digital health operations. You will have the opportunity to support clinical quality workflows and gain hands-on experience across quality systems and operational planning.
As an intern, you will support the Clinical Quality team through various project-based deliverables and ongoing operational tasks. Key focus areas include auditing and refreshing provider-facing resources, creating operational playbooks for engagement sessions, and providing consistent weekly support across quality workflows and reporting.
This is a 3-month internship running from August through November.
What You'll Work On
- Provider Resource Library & Training Refresh
- Lead an end-to-end overhaul of the provider resource library, including auditing existing assets, reorganizing the taxonomy, refreshing clinical training content and scope of practice with internal SMEs, and establishing a sustainable maintenance guide.
- FY Engagement Session Planning Kit
- Develop an operations playbook for FY engagement sessions by mapping the schedule, documenting stakeholder roles, creating standardized slide templates, and designing execution checklists for streamlined ramp-up.
- Ongoing Operational Support
- You will also provide weekly operational support to maintain efficient clinical quality workflows. This includes triaging incoming JIRA and Zendesk tickets, assisting with monthly report preparation and QA checks, tracking meeting action items and follow-ups, and helping to coordinate quarterly planning.
What You'll Bring
- Prior experience in clinical settings, healthcare administration, or public health research, with a baseline understanding of quality improvement (QI) methodologies
- Proficiency in Google Workspace, JIRA, and Zendesk, with a proactive approach to learning new digital tools and AI applications
- Strong written communication and ability to manage independent workstreams
- Strong analytical mindset with the ability to synthesize complex clinical information into clear, actionable resources for providers
- Strong organizational skills with the ability to manage multiple concurrent project streams and meet deadlines in a fast-paced environment.
The ideal candidate sits at the intersection of clinical healthcare understanding and operational curiosity. While a formal clinical background is a major asset, we are looking for someone with a strong grasp of the women's health landscape. They should understand care pathways and the various levels of care available to members, allowing them to recognize which specialist or resource is appropriate for different health needs. You should be a self-directed, detail-oriented problem solver who is comfortable with technology and eager to build expertise in digital health quality systems.
The compensation rate for this role is $20/hour.
The benefits below are applicable to Maven Clinic Co., US-based, full-time employees only and do not apply to this internship role.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].
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