Cloud Administrator

Holland & Hart LLP is a law firm seeking a Cloud Administrator to manage their Microsoft Office 365 SaaS platform and support various cloud portals. The role involves overseeing application deployment, providing support for cloud issues, and ensuring security compliance while communicating effectively with various stakeholders.

Responsibilities

• Monitor M365 service health, manage change activities, and service requests
• Provide Tier 2 and Tier 3 support for M365 cloud issues
• Administer Microsoft Entra ID including users, groups, and roles
• Assist senior IT team members with managing RBAC policies to enforce least-privilege access
• Assist senior IT team members with configuration and maintenance of MFA, Conditional Access, and SSO integrations
• Monitor security alerts and respond to incidents in M365
• Conduct regular security audits to identify and remediate vulnerabilities
• Familiar with CLI and PowerShell to automate M365 resources
• Contribute to overall service stability and continuous improvement of cloud platforms
• Identify process automation opportunities to reduce errors and minimize repetitive operational work
• Maintain a library of reusable scripts, runbooks, and templates
• Work closely with Technical Support to improve ticket quality, escalation accuracy, and knowledge transfer between teams
• Coordinate with team members and vendors for escalations, updates, and integration requirements
• Communicate effectively with legal, administrative, and business staff to understand needs and translate them into technical solutions
• Perform additional duties and tasks assigned, demonstrating flexibility, and a commitment to supporting the firm’s overall objectives

Skills

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or Computer Engineering; or relevant work experience
• One year IT cloud operations work experience, with an emphasis in MS Azure cloud administration
• Demonstrated ability with Microsoft 365 SaaS administration and technologies
• Demonstrated ability with Microsoft Entra ID and Exchange Online
• Willingness to learn and provide hands-on experience with Microsoft Azure cloud services including computer, networking, storage, and identity management
• Proven user of PowerShell, Microsoft Graph API, and scripting languages, in use cases supporting Microsoft 365 and Azure in a production environment
• Experience implementing and managing cloud security controls including Microsoft Defender for Cloud, Conditional Access, RBAC, and MFA
• Proven knowledge of the Windows Operating System
• Strong knowledge of Microsoft 365 and Office 2019+ productivity software
• Excellent written and verbal communication skills
• Demonstrated excellence in organizational abilities, ability to prioritize and follow up on open issues, and projects with a sense of urgency
• Ability to communicate effectively with all levels of the business including peers, technical management, and/or external vendors
• Microsoft certifications such as MS-102, AZ-104, or SC-300 are a plus

Benefits

• A 37.5-hour scheduled work week for most staff employees
• A robust wellness program
• Generous PTO and holiday pay for eligible employees
• Full-time employees become eligible for benefits on the date hire, with a benefits offering that includes medical, dental, vision, life, AD&D, EAP, STD, and LTD
• Voluntary income protection benefits such as supplemental life, accident, critical illness, and hospital indemnity insurances
• A 401(k)-retirement plan with a company match
• Programs that may provide for educational assistance
• Free or discounted legal services
• Opportunities through the Holland & Hart Foundation, which is a non-profit organization dedicated to creating volunteer opportunities for lawyers, staff, families, and friends of Holland & Hart LLP
• Part-time employees may have access to some of these benefits, which may be on a pro-rated basis

Company Overview

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