Company Overview
Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job Summary
The Underwriting Supervisor provides day‑to‑day leadership for an assigned group of Underwriters, ensuring underwriting quality, consistency, and productivity. This role focuses on coaching, performance oversight, execution of underwriting initiatives, and continuous improvement while serving as a key connection between Underwriting associates and leadership.
Work Location
This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.
The internal deadline to apply is 5/27/26. External applications will be accepted on a rolling basis while the position remains open.
Responsibilities & Qualifications
Provide day‑to‑day supervisory leadership for an assigned team of Underwriters, with accountability for underwriting quality, consistency, and productivity.
Support Underwriting associates through coaching, file reviews, referral guidance, and ongoing performance feedback to ensure adherence to underwriting guidelines and operational expectations.
Execute underwriting initiatives, process changes, and workflow updates as directed by leadership; monitor adoption, effectiveness, and results.
Review underwriting and operational performance data to identify trends, risks, and development opportunities; communicate insights and recommendations to leadership.
Support learning and development of new Underwriting associates to ensure successful integration and skill development.
Foster and participate in special projects and continuous improvement efforts aimed at enhancing underwriting processes, efficiency, and outcomes.
Serve as an escalation point for underwriting questions and complex referrals, providing guidance consistent with established authority and guidelines.
Preferred Experience and Skills
7 years of experience in commercial multi-line underwriting.
Prior leadership, supervisory, or lead experience preferred.
Coaching, feedback, and performance management skills.
Ability to manage multiple priorities in a fast‑paced underwriting environment while maintaining attention to detail and quality.
Ability to analyze data, identify trends, and translate insights into action.
Effective communication and organizational skills.
Preferred Education and Training
Bachelor’s degree in Business, Insurance or related field
Completion of Associate in Underwriting program and CPCU designation
Salary Statement
The salary range for this position is $109,432-$136,790.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
Benefits
West Bend offers a comprehensive benefit plan including but not limited to:
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
EEO
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
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